CRM Implementation Project Manager

Foresters Friendly Society
Charing Cross, United Kingdom
3 days ago

Role details

Contract type
Temporary to permanent
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
£ 58K

Job location

Remote
Charing Cross, United Kingdom

Tech stack

Agile Methodologies
Azure
Cloud Computing
Data Migration
Data Structures
RAID
Netsuite
Student Information Systems
Software Requirements Analysis
Systems Integration
Adobe Campaign

Job description

They are now seeking an experienced CRM Implementation Project Manager to lead this important programme from discovery and solution selection through to full system delivery and implementation.

CRM Implementation Project Manager, the role:

  • Lead structured discovery and business analysis activities to define organisational CRM and systems requirements

  • Document current and future business processes, user journeys and functional requirements

  • Assess and compare potential CRM and system options including functionality, risks, cost and delivery approach

  • Support the preparation of business cases and Board papers to enable strategic decision-making

  • Take end-to-end responsibility for delivering the approved CRM and associated systems solution

  • Manage suppliers and delivery partners throughout system design, build, integration and implementation

  • Oversee data migration planning, testing and reconciliation activities

  • Coordinate user acceptance testing and ensure readiness for system go-live

  • Maintain governance documentation including requirements catalogues, RAID logs and project plans

  • Support business readiness including training, transition planning and early-life system support

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Requirements

  • Proven experience delivering complex CRM or core business system implementations

  • Strong business analysis capability including requirements definition and process mapping

  • Experience leading system selection exercises and contributing to business case development

  • Strong understanding of system integrations, data structures and modern application environments

  • Experience managing suppliers and technology delivery partners

  • Experience overseeing data migration planning, testing and validation

  • Highly organised with the ability to manage multiple workstreams and deadlines

  • Confident engaging with both technical and non-technical stakeholders

Desirable:

  • Experience implementing systems within a membership or subscription-based organisation

  • Knowledge of cloud-based systems and platforms (e.g. Azure environments)

  • Familiarity with Agile or iterative delivery approaches

Benefits & conditions

  • Competitive salary and pension provision

  • 25 days annual leave plus Bank Holidays and the day off for your birthday

  • Holiday purchase scheme buy up to 3 extra days per annum

  • Group Life Assurance 4 times your salary

  • WPA Cash Plan

  • Bonus based on individual performance up to 5% of your salary each year

  • Pension provision 10% (5%/5%)

  • Employee Assistance Programme free, confidential advice line

  • Car park off site, paid for

Pure Human Resources Limited works in partnership with Foresters Friendly Society in providing HR and Recruitment support. No applications from agencies please., CRM Implementation Project Manager Remote role (UK based) 12 months FTC, possible extension to 18 months Full time - 9am-5pm Salary: £52-58k DOE Straightforward financial solutions with a human touch Our client, Foresters Friendly Society, is a well-established...

About the company

Our client, Foresters Friendly Society, is a well-established membership organisation based in Southampton, Hampshire. They provide a bespoke membership benefits package which gives back to their members in discretionary grants each year. Foresters Friendly Society celebrated their 190th anniversary in 2024 putting members at the heart of all they do and they are now undergoing a major transformation; central to their transformation is the selection and implementation of a future CRM and finance system that will support member engagement, governance and operational efficiency for years to come.

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