Helpdesk Operator

Helpdesk Operator - Facilities ManagementLocation: NEC, BirminghamPay: £12.82 per hourFull-time | Shift-based (including evenings/weekends if required)We are currently recruiting for a Helpdesk Operator to join a leading Facilities Management provider based at the NEC in Birmingham. This is a fantastic opportunity to work within a fast-paced, high-profile environment supporting the delivery of essential FM services.The Role:As a Helpdesk Operator, you will be the first point of contact for all maintenance and facilities-related queries. You will play a key role in ensuring service requests are logged, tracked, and resolved efficiently while delivering excellent customer service.Key Responsibilities:Handling incoming calls and emails from clients and site users

Logging jobs accurately onto the CAFM system

Coordinating with engineers and subcontractors

Monitoring job progress and ensuring SLAs are met

Providing regular updates to stakeholders

General administrative duties to support the FM team, The Role: Chief Operating Officer Sector: FM / Machinery and Equipment Supply and Maintenance Location: National Salary: £100,000pa + Package I am working on an amazing opportunity with a fast-growing and innovative client. We are looking for a Chief Operating Officer..., COMPANY OVERVIEW A well-established national facilities management provider is strengthening its specialist electrical division within the Central region. The organisation delivers planned and reactive maintenance services across large retail estates, ensuring safe,..., Job Description IT Infrastructure Engineer Onsite - Birmingham Full UK Driver's License Required & access to own vehicle Role Purpose To manage, maintain, and support the company's IT infrastructure, ensuring reliable and secure operation of servers, networks, cloud..., Property Coordinator Location: Hybrid Reporting to: Head of Property Services & Procurement At Dignity , we are proud to support families and communities across the UK with care, professionalism and compassion. Our property and facilities teams play a vital role in..., Location:HybridReporting to:Head of Property Services & ProcurementAtDignity , we are proud to support families and communities across the UK with care, professionalism and compassion. Our property and facilities teams play a vital role in ensuring our sites remain safe,...

Head of Customer Journeys, Payments

HSBC Global Services Limited

If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We're one of...

What We're Looking For:Previous experience in a helpdesk, customer service, or FM environment (preferred)

Strong communication and organisational skills

Ability to work in a fast-paced environment

Good IT skills, including experience with CAFM systems (desirable)

A proactive and customer-focused approach

What's On Offer:Competitive hourly rate of £12.82

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