Desktop Support Engineer

• Provide comprehensive desktop support to end-users across various departments, troubleshooting hardware and software issues efficiently.
• Assist with software troubleshooting and resolve problems related to Microsoft Windows, macOS, and other operating systems.
• Maintain and support computer hardware, including desktops, laptops, printers, and peripherals.
• Manage user accounts and permissions using Active Directory and handle account provisioning or de-provisioning.
• Support network connectivity issues involving LAN, WAN, VPN, DNS, TCP/IP, and firewall configurations.
• Utilise tools such as SCCM, ServiceNow, Jira, and BMC Remedy for incident management, asset tracking, and service requests.
• Assist with system updates, patches, and security configurations to ensure optimal performance and security compliance.
• Collaborate with the IT team on projects involving server management, including Microsoft Windows Server environments.
• Provide excellent customer service by communicating clearly with users regarding technical issues and solutions.
• Document all support activities accurately within ticketing systems and follow up to ensure issues are resolved satisfactorily.

Do you have experience in Desktop support?, We are seeking a skilled Desktop Support Engineer to join our IT support team. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role offers an excellent opportunity to work within a dynamic environment, supporting a wide range of operating systems and network configurations. The ideal applicant will possess strong communication skills, a customer-focused attitude, and a solid understanding of IT infrastructure. This is a paid position suitable for experienced professionals or recent graduates looking to develop their career in IT support., * Strong knowledge of computer networking principles, including TCP/IP, LAN, and firewall configurations.

• Proven experience in providing desktop support within a corporate environment.
• Familiarity with operating systems such as Windows, macOS, and Linux distributions.
• Experience supporting enterprise environments using tools like SCCM for deployment and management.
• Proficiency in managing user accounts via Active Directory; knowledge of Microsoft Office suite is essential.
• Ability to troubleshoot hardware components and perform basic repairs or replacements.
• Knowledge of security protocols including VPNs, DNS management, and firewall settings.
• Analytical skills to diagnose complex technical issues efficiently.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
• Experience working with ticketing systems such as ServiceNow is advantageous. This role is ideal for individuals passionate about IT support who thrive in fast-paced environments requiring problem-solving skills, technical expertise, and exceptional customer service capabilities., * Desktop support: 2 years (required)

Job Types: Full-time, Permanent

Pay: £24,420.00-£26,500.00 per year