Crm Business Systems Analyst

Argus is where smart people belong and where they can grow. We answer the challenge of illuminating markets and shaping new futures.

What we're looking for

Working as part of the Argus technology department in our central London office, the CRM Business Analyst will play a pivotal role in our strategic CRM & ERP programme as we modernise and expand the enterprise software we use. You will be responsible for working closely with our internal business functions to define and communicate a clear set of requirements across workstreams in partnership with the product managers and other business analysts. You will regularly work with stakeholders throughout the product's lifecycle.

What will you be doing

The role includes managing users, data quality, responding to questions from and coaching end-users, reporting and housekeeping within the system. You will also undertake ongoing business analysis across our business functions to identify opportunities and solutions for process improvement and automation. This will include the hands-on configuration of Salesforce, whilst ensuring that quality and service levels are high. Hands-on Salesforce (or other CRM) experience is essential.

Key Responsibilities

Develop a deep understanding of Argus' business operations and strategic goals Analyse and document current ("as-is") and future ("to-be") business processes Own and manage product requirements for specific features in the backlog, ensuring clear communication across teams Act as a liaison between technical and business teams to ensure solutions are practical and aligned with business needs Collaborate closely with Product Managers across CRM, ERP, Integration, and Core Backend Services to ensure backlog visibility, alignment, and business value clarity Contribute to effective change management processes Monitor and track system defects and enhancement requests Learn and support system configuration activities Create and maintain process documentation for internal teams Champion best practices in process design and workflow optimisation Develop a comprehensive understanding of the sales cycle and its impact on business processes Coordinate and support end-user training as needed Assist business users during transitions from development to production, offering product expertise during training, UAT, and go-live phases Provide support for Salesforce.com, including configuration updates such as security settings, sharing rules, profiles and roles, custom objects and fields, record types, page layouts, validation rules, reports and dashboards

Strong understanding of Salesforce (or other CRM), including hands-on configuration experience Proven ability to gather and translate business requirements into clear, actionable user stories Strong stakeholder management skills, with the ability to align diverse groups throughout product and project lifecycles Experience managing a backlog of requirements using tools like JIRA Solid grasp of complex web application architecture Excellent communication skills - precise, succinct, and effective Analytical mindset with strong problem-solving capabilities Experience working in agile environments (e.g., SCRUM, Kanban) Highly organised with the ability to manage individual workload independently Flexible and adaptable to changing priorities Quick learner with the ability to pick up new technologies through instruction and self-learning, Bachelor's degree in Information Systems, Computer Science, or a related field (preferred)

Business Analysis certification (highly desirable), ideally BCS qualifications

Salesforce certifications (preferred but not essential): Salesforce Administrator, Sales Cloud Consultant, CPQ Specialist

Our rapidly growing, award-winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognizes and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success.

Competitive salary and company bonus scheme

Group pension scheme Group healthcare and life assurance scheme Flexible working environment 25 days holiday with annual increase up to 30 days Subsidised gym membership Season ticket travel loans Cycle to work scheme Extensive internal and external training

Argus is the leading independent provider of market intelligence to the global energy and commodity markets. We offer essential price assessments, news, analytics, consulting services, data science tools and industry conferences to illuminate complex and opaque commodity markets. Headquartered in London with over 1,500 staff, Argus is an independent media organisation with 30 offices in the world's principal commodity trading hubs. Companies, trading firms and governments in 160 countries around the world trust Argus data to make decisions, analyse situations, manage risk, facilitate trading and for long-term planning. Argus prices are used as trusted benchmarks around the world for pricing transportation, commodities and energy. Founded in 1970, Argus remains a privately held UK-registered company owned by employee shareholders and global growth equity firm General Atlantic. Argus is committed to ensuring career and personal growth for all its staff and provides extensive training and career development opportunities, as well as participation in employee-led initiatives, including a women's network. Our core values are Excellence, Integrity, Partnership and Inclusivity.