Helpdesk Administrator

We are currently looking for a Helpdesk Administrator who will provide operational administrative support to contracts manager and onsite team in addition to the effective and efficient operation of the onsite helpdesk.

As the Helpdesk Administrator, you will:

• Have overall control of computerised maintenance system on sites, which fall under group portfolio.
• Proactively liaise with technical staff, engineers, managers and clients/end users (as appropriate) to ensure accurate, relevant and timely communication is always maintained
• Site asset management and raise additional work task numbers.
• Raise internal requisitions for materials and subcontractors.
• Assist in compiling monthly reports for client meetings.
• Coordination of work with site supervisors and engineers.

• Good computer skills especially Word and Excel.
• A working knowledge of PPM & reactive systems.
• Previous experience of using a CAFM system.
• Previous Helpdesk Experience is required.
• Working in a role requiring high volume data input with good numeracy skills.
• Ability to confidentially deal with clients, managers, engineers and sub-contractors.

At Skanska, we're shaping the way we live, work and connect. As one of the world's largest construction and development companies, we work together with customers, communities and partners to shape a better society. We're delivering nationwide facilities management, including M&E support, cleaning, catering, and grounds maintenance, using technology for efficient planned and reactive services. You will be working in the Building Services OU based in London in where we are responsible for creating healthy workplaces, comfortable homes and efficient facilities that improve people's lives. Through collaboration and innovation, we deliver high-quality solutions that make a lasting, positive impact for people and communities.