IT Helpdesk Technician

We are excited to be recruiting an IT Helpdesk Support Technician. Supporting our external customers, you'll be dealing with 1st and 2nd line support enquires (mainly M365 related) providing first time fixes, where possible, to agreed SLA's.

Place of Work This role will be based at Foresight Business Solutions, Hollinwood Buisenss Centre, Oldham but may also require occasional travel to other places of work in line with roles and responsibilities.

Key Roles & Responsibilities:

• Acting as the initial point of contact on the Service Desk.
• Ensuring the maintenance and support of the client's IT infrastructure, and delivering effective desktop support to all business users.
• Providing application support to external customers.
• Swiftly and efficiently resolving IT-related issues.
• Handling administrative tasks for client new hires and departures.
• Managing equipment assets.
• Configuring and setting up new laptops, desktops, and mobile/tablet devices.
• Recording and maintaining logs for desktops and laptops.
• Creating and upkeeping documentation for the IT Infrastructure

Do you have a valid Driving License license?, Do you have experience in Windows?, * Enthusiasm for IT

• Eager to learn
• Good communicator
• Team player, * Proficiency in 1st line support.
• Extensive experience in Office365 Administration.
• A proven track record in providing customer support both over the phone and in-person.
• Competence in ticket management.
• Proficiency with Windows OS.
• Familiarity with Windows Server.
• Knowledge of Linux.
• Competence in Active Directory, group policies, and principles.
• Proficiency in networking hardware and software, including network hardware and phone patching.
• Ability to work effectively both independently and as part of a team.

Experience:

• Technical support: 2 years (required)
• Microsoft 365: 2 years (required)

*You will be subject to DBS checks.

*You will need a full UK Driving Licence.

Pulled from the full job description

• Sick pay
• Additional leave
• Profit sharing
• Company pension
• Company events
• On-site parking

With over 14 years of industry experience, we're a grown, well-established and trusted strategic I.T. partner to a wide range of organisations and in-house teams. We advocate an open, friendly, and fun working environment. Our work environment includes: * Modern office setting * Growth opportunities * On-the-job training * Relaxed atmosphere * Regular social events * Company perks * Lively atmosphere Our company is looking for entry-level or higher technical support candidates to support our fast-growing customer base.