IT Helpdesk

Are you a hands-on IT Support Analyst looking for a role where you can really make an impact? Join a growing, international manufacturing business based in Avonmouth, supporting both office and warehouse., * Act as the primary on-site contact for IT issues across office, production, and warehouse environments.

• Provide hands-on support for desktops, laptops, mobile devices, scanners, and printers.
• Troubleshoot hardware, software, and network issues (LAN, Wi-Fi, VPN, WAN).
• Support Microsoft 365 including Outlook, Teams, SharePoint, and user administration.
• Assist with ERP system support (user setup, permissions, troubleshooting, documentation).
• Provide support for shop-floor and manufacturing technology such as barcode scanners and label printers.
• Monitor and resolve incidents and service requests within agreed SLAs.
• Work collaboratively with the external Managed Service Provider on escalations and projects.
• Support core IT admin tasks including backups, server basics, and endpoint management.

Do you have at least 3 years experience on an IT Helpdesk? Experience with basic coding?, Essential:

• Experience in 1st & 2nd line IT support within a Windows environment
• Basic scripting knowledge e.g. SQL (desirable)
• Ideally have worked in a Engineering / Manufacturing company
• Confident supporting hardware, software, mobile devices, and printers
• Microsoft 365 knowledge (Teams, SharePoint, Outlook, admin tasks)
• Understanding of user account management and access control
• Basic networking understanding (LAN, Wi-Fi, VPN, WAN)
• Excellent communication and user support skills
• Comfortable working independently in an on-site, hands-on role