Key User

To support our growing presence in Europe, we are looking for a Key User to join our team in Mechelen, Belgium. A Key User is responsible for first line IT support with focus on the Warehouse Management System. What you do on a typical day - Key User

• Ensure the optimal and correct use of the Warehouse Management System on site
• Identify and troubleshoot system issues
• Investigate and test new system implementations; detect discrepancies and propose effective solutions
• Monitor and follow up on open IT issue tickets to ensure timely resolution
• Observe and assess operational processes to identify and support both system-based and operational improvements
• Support warehouse operations and other onsite business units with WMS interface-related requests
• Translate operational requirements into functional system specifications
• Serve as the main point of contact between operations, IT, and external stakeholders for all WMS-related topics.
• Define and execute User Acceptance Test (UAT) scenarios and test cases; define KPIs and reporting.
• Explain new functionality to end users and assist them in understanding delivered changes and required configurations. (SOP, documentation)
• Provide end-user training on WMS processes and updates.
• Investigate, manage and escalate multiple tickets based on priority and severity to the right stakeholder.
• Drive continuous improvement initiatives aligned with operational goals., * A dynamic organization, in which space for personal input and development is central
• Managing your own success and the necessary support in your development
• A position with a lot of responsibility, in which no day is the same
• A pleasant working atmosphere with nice colleagues in logistics

Unlock the potential of your future! Your future work environment You will work in an informal and dynamic environment with motivated colleagues. We provide cutting-edge supply chain solutions to the world's most successful companies. Our work is important, competitive and satisfying. We're growing worldwide, and we're constantly looking for talented individuals at all levels who can deliver the calibre of service our customers require. If you're ready to give us your best, let's talk. We'd like to invest in you. Our ultimate vision Create game-changing opportunities for the world's best companies.

• Previous experience in a similar role within a logistics environment
• Experience on implementations and continuous improvement
• Hands-on experience with Warehouse Management Systems (WMS)
• Detail orientated strong analytical and problem-solving skills
• Solid understanding of logistics and warehouse processes
• High proficiency in Microsoft Excel
• Fluent English, basic Dutch as an additional

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work., GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.