Junior IT and Application Support Technician 100%
Role details
Job location
Tech stack
Job description
As a Junior IT & Application Support Technician, you'll be the first point of contact for staff and students with IT questions. This role reports to the ICT Operations Manager in a team of 5.
You provide general technical support to end users and help ensure that computers, devices, and IT services run reliably. This role handles day-to-day issues on site, answers user requests, and escalates more complex issues when necessary.
In addition, you provide support for school core applications, assist with data requests, and ensure data integrity across systems, contributing to smooth IT operations and to projects that enhance teaching and learning.
This entry-level role offers hands-on experience across a wide range of IT systems in a collaborative, supportive environment.
What you will do
Provide first-line IT support for staff and students across hardware, printers, audio/visual, user access, software, core school applications, and network issues
Support basic configuration and troubleshooting of the school's network, Wi-Fi, and firewall
Assist in maintaining IT infrastructure (Active Directory, Microsoft 365, Google Workspace, file systems)
Manage and support school devices (e.g. iPads, Macs, inventory tracking)
Record, track, and document support requests in the IT ticketing system, including standard solutions
Support onboarding and offboarding of staff and students
Provide IT and audio/visual support for school events, requiring occasional flexibility in working hours
Coordinate with external service providers when required
Contribute to IT projects (system implementations, integrations, improvements)
Support data integrity across core systems and assist with reporting and data requests
Assist in improving integration between applications
Train users on the effective use of school applications
Ensure compliance with IT security, data protection, and school policies
Carry out other IT-related tasks as required
Requirements
Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, firewalls)
Familiarity with Apple devices (iPads, Macs) and MDM tools such as Jamf Pro
Understanding of IT infrastructure (Active Directory, Microsoft 365, Google Workspace)
Strong troubleshooting and problem-solving skills
Service-oriented mindset with strong attention to detail
Proactive, team-oriented, and eager to learn and grow professionally
Comfortable working in an international and multicultural environment
Fluent in English; German is an advantage
Our Requirements
Degree, certification, or apprenticeship in IT, Computer Science, or a related field
1-4 years of experience in IT support (internship or professional experience)
Previous experience in a school or service-oriented environment is an advantage
