Desktop Support Technician L2 ES

WE'RE HIRING FOR A SWISS BASED GLOBAL SECURITY BASED IN SPAIN

Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive and enthusiastic Desktop Support Technician L2 to support a key client in Spain with a leading organization in the access and security solutions industry. This is a great opportunity to work in a fast-paced, supportive team environment, where your contribution will be essential in delivering reliable and high-quality IT support.

• Client in 190+ countries

• 6000+ Engineers

• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis on this exciting project!

What You'll do:

• Provide Level 2 desktop support for hardware, software, and network-related issues, ensuring timely resolution within SLA.

• Troubleshoot and resolve incidents using ITIL processes (Incident, Problem, and Change

• Management).

• Manage and support Windows environments, Microsoft 365, and enterprise applications.

• Perform installation, configuration, and maintenance of desktops, laptops, printers, and peripheral devices.

• Collaborate with global IT teams and vendors to ensure service delivery excellence and continuous improvement.

• Proven experience as a Desktop Support Technician (L2) or in a similar enterprise IT support role.

• Strong expertise in Windows OS, Microsoft 365, and enterprise-level applications.

• Hands-on experience with ITIL processes (Incident, Problem, and Change Management) and ticketing systems.

• Solid troubleshooting skills across hardware, software, and basic networking environments.

• Excellent communication skills with the ability to thrive in a fast-paced, collaborative team environment.

What We Offer

• Opportunity to work on a high-impact international project with a leading global organization.

• Exposure to a dynamic, fast-paced IT environment with modern technologies and tools.

• A supportive and collaborative team culture that values innovation and continuous improvement.

• Competitive compensation aligned with market standards in Spain.

• Opportunities for career growth, upskilling, and professional development within a global IT services company.