Help desk Administrator FM
Blue Arrow
Dartford, United Kingdom
4 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
EnglishJob location
Dartford, United Kingdom
Tech stack
Microsoft Word
Microsoft Excel
Computer-Aided Facility Management
Job description
- Supporting the Contracts Manager with day-to-day contract operations and providing clear, consistent updates
- Acting as a central hub for incoming jobs-handling 100+ callouts daily and ensuring all SLAs are met
- Coordinating engineers and subcontractors to maintain high standards and smooth delivery
- Managing and monitoring reactive and planned preventative maintenance (PPM) works
- Overseeing Work in Progress (WIP) and ensuring all tasks are tracked, updated, and completed efficiently
- Auditing reports to ensure compliance and enable timely, accurate invoicing
- Tracking costs and supporting the preparation of quotes when required
- Producing detailed reports using Microsoft Word and Excel
- Providing administrative support across Hard FM contracts, including residential and mechanical
Requirements
- Experience in a busy Service & Maintenance environment
- Experience working with CAFM systems
- Ability to thrive under pressure and meet strict deadlines and service levels
- Strong organisational skills with a logical, detail-focused approach
- Excellent multitasking and prioritisation abilities
- Confident communicator with the ability to liaise effectively with engineers and stakeholders
- Flexible approach, with willingness to work additional hours when needed
- Strong IT skills, particularly in Microsoft Word and Excel
