Application Support Analyst

Nobul Resourcing Solutions
Gerrards Cross, United Kingdom
5 days ago

Role details

Contract type
Permanent contract
Employment type
Part-time (≤ 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior
Compensation
£ 40K

Job location

Remote
Gerrards Cross, United Kingdom

Tech stack

Microsoft Excel
Computing Platforms
Software as a Service
Relational Databases
Software Debugging
Issue Tracking Systems
Network Troubleshooting
Log Analysis
Software Engineering
SQL Databases
Data Processing
GIT
Web Technologies
Tools for Reporting
Software Version Control

Job description

In this role, you'll play a key part in keeping a complex software platform running smoothly - supporting customers, troubleshooting issues, and collaborating closely with development teams to resolve problems at their root. What you'll be doing

  • Providing 2nd line technical support within a structured support team

  • Managing and prioritising your own support ticket queue

  • Investigating issues using SQL, logs, and datasets

  • Acting as a bridge between customers, internal teams, and third-party providers

  • Supporting network troubleshooting and system investigations

  • Collaborating with developers on fixes and improvements (including version control workflows)

  • Maintaining technical documentation and knowledge base articles

  • Contributing to ad hoc projects and system improvements, + Experience with reporting tools (e.g. BI tools) or advanced Excel Why join?

  • Fully remote-first working environment

  • Flexible hours with team collaboration time

  • Clear progression path into a mid-level Application Support role

  • Ongoing training in:

  • Advanced SQL and data handling

  • Reporting tools and analytics

  • Debugging and log analysis

  • Documentation and technical best practices Who this role suits This role is ideal for someone who:

  • Enjoys solving technical puzzles and getting to root causes

  • Works well independently in a remote setup

  • Is proactive, organised, and naturally curious

  • Wants to grow their career in application support or SaaS technology

Requirements

We're looking for a curious and technically-minded Junior Application Support Analyst to join a fast-growing SaaS business. This is a great opportunity for someone who enjoys problem-solving, digging into systems, and understanding the "why" behind technical issues., + Around 2+ years' experience in application support or similar role

  • Strong understanding of SQL and relational databases

  • Basic knowledge of web technologies / software development lifecycle

  • Experience troubleshooting technical or networking issues

  • Comfortable working with ticketing systems and managing workloads independently

  • Ability to communicate technical concepts clearly to non-technical users Nice to have

  • Experience in a SaaS environment

  • Familiarity with Git / version control

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