Helpdesk Administrator

We are recruiting for a helpdesk Administrator to work within a hospital setting in the cambridge area. This is a full time 37 hour tempory contract for 1 month, ongoing according to continued need. A BASIC DBS is required prior to starting., Deliver outstanding customer service as part of the Helpdesk for Hard and Soft Facilities Management including handling large call and email volumes from the Helpdesk Users, including logging requests on our Computer Aided Faculties Management (CAFM) System to a high level of accuracy., As a senior recruitment consultant, I support candidates by acting as a trusted advisor throughout their job search and wider career journey. I take time to understand each individual's skills, experience, and long-term ambitions so I can introduce opportunities that genuinely align with their goals, values, and lifestyle - not just their CV. I help candidates present themselves confidently and competitively by offering clear guidance on CV structure, highlighting achievements, and preparing them for interviews. Through honest, constructive feedback, I ensure candidates understand how they are perceived in the market and where they can strengthen their approach. This support helps them perform at their best and make informed decisions at every stage of the process. Beyond securing a role, I focus on building long-term relationships. I keep candidates informed about market trends, salary expectations, and industry developments, enabling them to plan their careers strategically rather than reactively. By advocating on their behalf and managing expectations with employers, I work to create outcomes that are mutually beneficial, sustainable, and based on trust.

Top Tips Be clear about what you want from your next role, looking beyond salary and title to consider culture, progression, and work-life balance. Tailor your CV to each opportunity, focusing on measurable achievements rather than responsibilities. Prepare thoroughly for interviews by researching the company and having clear examples that demonstrate your impact. Treat the recruitment process as a two-way conversation by asking thoughtful questions and being open to feedback. Finally, remain professional, patient, and flexible - timing and market conditions matter, and a long-term mindset leads to better career decisions.

• Admin skills - Word and Excel
• Attention to detail
• Good communication skills
• Good telephone manner
• Working within a tight time scale
• Positive attitude
• Ability to multi task

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