Help desk Operative

We are currently seeking a reliable and customer-focused Helpdesk Operative to join the team at Royal Stoke Hospital. This role plays a vital part in supporting hospital services by ensuring service requests are handled efficiently, professionally, and in line with Trust standards., * Respond to incoming calls within required service level standards

• Log and process Hard FM service requests accurately and promptly

• Maintain high levels of customer satisfaction with minimal complaints

• Ensure all records, training, and performance documentation are kept up to date

• Adhere to Infection Prevention and Control policies at all times

• Maintain strict confidentiality in line with Trust policies

• Follow Health & Safety legislation and relevant codes of practice

• Support continuous improvement in service delivery

We are looking for someone who is:

• A positive ambassador for company values

• A strong team player with a proactive attitude

• IT literate, with experience using Microsoft Word, Excel and Outlook

• Willing to learn new systems such as Global Maximo

• Customer-focused with excellent communication and complaint handling skills

• Able to work independently and adapt quickly to change

• Detail-oriented with a high level of accuracy

• Emotionally resilient and self-motivated

• Respectful of confidentiality and sensitive information, Global Maximo: 1 year (preferred)

Work Lyf Group is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy