SITE IS / IT INFRASTRUCTURE OPERATIONS PROFESSIONAL

The Site IT Operations Engineer for Fontaine (90) plant is responsible to:

• Provide 1st level technical support and expertise to ensure the smooth operation of IT systems.
• Install, configure, maintain, improve and troubleshoot IT infrastructure systems, including servers, networks, backup, cabling, etc.
• Participate the rollout and then provide support to maintain, troubleshoot, improve various IS applications including: O365, ERP, PLM, R&D, etc.
• Identify potential risks, develop mitigation plans, and promptly resolve any issues that arise during daily operation to minimize disruption of operation.
• Follow group IT standards and implement best practices for IT security and compliance.
• Act as liaison for IT system rollouts, maintaining seamless communication and collaboration with regional and Group-level stakeholders.
• Provide regular updates to the country/cluster IT manager and other relevant stakeholders.
• Develop, update and maintain proper operation documentation including contingency plans for local application systems and keep it up to date.

Main activities End users support

• Work with global IT service team to provide onsite technical support to end users.
• Manage and maintain end user's hardware and software, ensure end user devices and software are up-to-date with latest patches and updates.

System Installation and Configuration

• Install, configure, and maintain office IT systems, such as PCs, mobiles, servers, networks, and software applications
• Provide technical support for system upgrades and migrations.

Troubleshooting and Problem Resolution

• Diagnose and resolve IT-related issues promptly to minimize downtime and disruptions.
• Implement preventative maintenance measures to reduce the occurrence of IT issues.

Network Management

• Manage and maintain the local area network (LAN).
• Monitor and troubleshoot as first level for WAN infrastructure, open local ISP ticket and follow up for resolution, escalate to global operation team for issues beyond local capability.
• Prepare and configure switches and firewalls to handover to global operation team for completion final set up.
• Troubleshoot network connectivity issues and assist global operation team to optimize network performance for applications.

Security and Compliance

• Implement and maintain IT security measures to protect IT systems and data from unauthorized access.
• Ensure compliance with group IT and cyber security standards
• Conduct regular security audits and vulnerability assessments.

Data Management

• Manage data backups and recovery procedures for office and R&D data, including confidential financial, HR data, design and engineering data, etc.
• Implement data retention policies and ensure compliance with data privacy regulations.
• Optimize data storage and retrieval processes for efficient operations.

Project Management

• Participate in IT projects related to system modernization and efficiency improvements.
• Assist in the planning, implementation, and testing of new IT systems.
• Identify potential risks and develop mitigation plan to ensure secure operation.
• Provide technical expertise and support for global IT projects local rollout.

Stakeholder communication and collaboration

• Serve as the primary point of contact for site IT operations and IT project local rollout.
• Coordinate with L2/L3 IT Domains specialists at a Global level to ensure the right implementation of rollouts in the site.
• Collaborate with regional and Group-level stakeholders to ensure seamless communication and coordination to related users.
• Create process guide, training materials and end user guides as needed.
• Work with vendors and third-party service providers to address local technical problems.

Do you have experience in WAN?, * University degree or Engineering School with IT specialization or equivalent by experience.

• Minimum of 3-5 years of experience in IT operation and infrastructure administration.
• Proficiency in IT operations, IT infrastructure administration, configuration, monitoring, and troubleshooting.
• Proficiency of common IT systems and applications used in office and R&D environment, like O365, Auto CAD, CATIA. etc.
• Proficiency for office network, datacenter climate control, cabling, WIFI, VLAN and IP management, etc
• Proficiency in the local language(s) of the assigned country or cluster, and good command of English.

Key behavioral skills

• Customer focus, delivery and result orientation.
• Consistency and reliability. Ability to plan and organize activities efficiently.
• Ability to identify and arrange priorities and deal with urgent situation.
• Teamwork, flexibility, and collaboration. Ability to work with multicultural teams.
• Excellent problem-solving abilities.
• Ability to work independently and as part of a team.
• Effective communication and interpersonal skills.

iMobility is a company of ÖBB. Our aim is to provide travelers with easy access to the wide variety of modes of transport. To achieve this goal, we develop and run the app wegfinder for Android and iOS. To strengthen our team, we are looking for a new employee at our office in Vienna. Wegfinder is an award-winning app with a growing user base. It seamlessly combines public and individual modes of transport to provide an easy to use intermodal mobility solution.