IT Service Engineer

• Perform Quality Control of all repaired Launch Monitors.
• Generating Quotes, Jobs and invoices in accordance to working SOP.
• Provide customer communication via phone (backed up by Support Ticket System) for repairs that have been conducted and quality checked.
• Provide customer invoice via support ticket system.
• Responsible for setup of customer PCs and Laptops (including complimentary technology setups).
• Responsible for "checking-in" of all RMAs.
• Responsible for "checking-out" of all RMAs.
• Responsible for ensuring the loan fleet is ready for use by the team - using check in and quality control process.
• Responsible for liaising with manufacturers for updates to repairs.
• Assist with the maintenance of our Simulation/Demo environment.
• Assist with hardware repairs to internal and customer units.
• Preparation of certified pre-owned (CPO) units for resale
• Support for the support team;
• Hardware: Loan Agreement documentation (prepare & send to/contact customer)
• Hardware: Follow up call to customers who haven't responded to repair approval, Working Hours - This is a standard working hours role (no shift) working 37 hours per week. Please note, to be considered for this role you must be eligible for SC clearance and hold a full, UK driving license. The Analyst - Data Centre Operations will aid in the... © 2026, Jobsora.com

• Strong technical aptitude and hands-on experience with hardware systems.
• Excellent problem-solving skills with a logical and methodical approach.
• Outstanding communication skills, with the ability to explain technical concepts to non-technical users.
• Strong organisational and time-management abilities to manage multiple tasks efficiently.
• A proactive attitude with a focus on delivering exceptional customer service.

Optimum Golf Technologies (OGT) is the exclusive distributor and support centre for the golf industry's leading trade and consumer technologies across the UK, Europe, Middle East, and Africa. Main brands within the portfolio include Foresight Sports, the global leaders in launch monitors and simulator technology, and Bushnell Golf, industry leaders in distance measuring devices. Both brands are recognised as the gold standard by golfers, golf professionals, equipment manufacturers, and media outlets. The Opportunity Based in Guildford, Surrey, Optimum Golf Technologies is one of the fastest-growing technology companies in the golf industry today. Due to continued business growth, we are seeking a passionate, driven, and organised Hardware Technician to join our team.