IT Support Engineer

This IT Support Engineer position is ideal for someone currently working within a Service Desk or IT Support environment who wants a stable opportunity with clear day-to-day responsibility and the chance to develop further technical exposure.

As an IT Support Engineer, you will play a key role in ensuring users receive responsive, high-quality technical support across the organisation.

The Role - IT Support Engineer

The IT Support Engineer will be responsible for providing a mix of 1st Line and 2nd Line support across desktop, Microsoft 365 and user account environments.

Key responsibilities include:

• Providing 1st and 2nd Line support via phone, remote tools and deskside
• Managing and resolving tickets within an SLA-driven ITSM system
• Supporting Windows 10/11 desktop environments
• Administering Active Directory / Entra ID (users, groups, permissions)
• Supporting Microsoft 365 including Outlook, Teams, OneDrive and SharePoint
• Troubleshooting hardware, laptop builds and device deployments
• Assisting with onboarding and offboarding processes
• Escalating more complex technical issues when required
• Supporting meeting room AV systems and basic connectivity issues

This IT Support Engineer role offers strong exposure across core Microsoft technologies while maintaining a user-facing, service-led focus.

• Experience in a 1st Line or 2nd Line IT Support role
• Strong knowledge of Microsoft 365 and Active Directory
• Confident Windows desktop troubleshooting skills
• Experience working in a ticket-based environment
• A customer-focused and professional communication style
• A stable employment background and desire for long-term development

Desirable Skills

• Microsoft Intune / Endpoint Manager exposure
• Basic networking knowledge (DNS, DHCP, VPN)
• ITIL awareness
• Experience within an MSP or fast-paced support environment