Payment Operations Analyst

Are you passionate about ensuring seamless and secure payment services?

As a Payment Service Management Analyst, you'll be responsible for the support and monitoring of the end-to-end payment services through MI data, ensuring they are delivered and maintained within agreed business and operational service levels. You'll work closely with Payment Service Managers to deliver service improvements and mitigate risks as appropriate.

In this role, you'll collaborate with key stakeholders across the Nationwide Group, including Operations, Retail, IT, Direct, and Economic Crime. This role is a great opportunity for someone who is looking to progress and develop their career within an exciting environment.

The role is within the Electronic Payments team in Payments Service Management, which is responsible for the end-to-end service performance management and improvement for all electronic payment journeys, such as Faster Payments, Open Banking, Bacs, High Value and International Payments and Cheques., The hiring manager for this role is Laura Hill and the main recruitment contact is Nathan Richens.

Banking - but fairer, more rewarding, and for the good of society

What you'll be doingYou will support Payment Service Management colleagues in all activities relating to e2e payment services. You'll spend the majority of your time supporting the Faster Payment and Open Banking services. This will include supporting key supplier meetings, responding to service-related queries, compliance review, and data analysis.

You'll develop, analyse, and collate a range of Management Information (MI) such as volume and complaint data that relates to end-to-end services to identify and drive service improvements.

Additionally, you'll support incident management through the recovery and prevention of payment related incidents with the aim of influencing optimal recovery options and ensuring lessons learned are fed into service improvement activities. Furthermore, you'll support key third-party governance meetings, ensuring appropriate and timely information is shared internally and externally., The Company: Our client is a highly recognised Private Bank specialising in investment, institutional asset management & private wealth management. The Role: The Banking Operations Officer is responsible for the day-to-day activity, control and oversight of the BAU..., Fraud Data Analyst About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize..., Job Description !Cleaning Validation Analyst - Swindon - Top CDMO globally! Location: Onsite in Swindon Start date: ASAP Work Arrangement: Shifts: 4 on and 4 off. 12 hour shift from 7:00-19:00 Type of position: Freelance. Minimum 12 month contract with the view to..., 37 Hours per Week Active Staff is seeking a Business Systems Analyst - IT on a 35 week contract based in Swindon. Purpose: Deliver the application lifecycle of IT Finance business solutions Including but not limited to Oracle financial system. Work with I&T colleagues to...

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The ability to build and maintain relationships both internally and externally, including 3rd Party Suppliers

Able to negotiate and influence effectively at different levels, presenting well, and representing Nationwide both internally and externally

An excellent communicator with networking skills, and who can interpret MI data into business language

Experience of working in a Payments Service domain

Working knowledge of Excel

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you're a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Uncompromisingly Customer, whatever our role

The extras you'll getThere are all sorts of employee benefits available at Nationwide, including:

Access to private medical insurance

A highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance related bonus

Training and development to help you progress your career

A great selection of additional benefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved ones in the event of your death

Wellhub - access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year, Job Description Senior Business Analyst required on a permanent basis by a leading Financial Services organisation, based flexibly from Swindon (3 days/ week onsite). This is a permanent position offering a basic salary of between £52,000 - £60,000 + 10% bonus and an...

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