Hardware Technician

We are looking for an organised, reliable, and process-driven individual to join our IT Hardware Operations team in Norwich. This team is responsible for the end-to-end lifecycle of IT hardware across Aviva, including provisioning equipment for new starters, managing returns from leavers, and refurbishing or disposing of hardware in line with strict data-security controls.

As Aviva integrates Direct Line Group into our operations, the volume of work within hardware management is increasing-making this an excellent opportunity for someone who enjoys hands-on, operational work in a structured environment., Hardware Provisioning

• Process and fulfil IT hardware requests for new starters, including laptops, desktops, monitors, and peripherals (keyboards, mice, etc.).
• Prepare, configure, package, and ship equipment to Aviva sites or directly to remote workers.
• Maintain accurate records of hardware issued and returned.

Leaver Hardware Management

• Coordinate the return of IT equipment from leavers.
• Check, wipe, clean, and assess returned devices.
• Determine whether hardware should be reused, refurbished, resold, or securely disposed of.

Inventory & Stock Control

• Maintain stock levels across the hardware estate.
• Track incoming and outgoing equipment.
• Organise storage areas to operate like a small distribution centre.

Compliance & Data Security

• Follow strict processes for handling devices containing company data.
• Work with approved third-party partners for certified data wiping, reselling, and disposal.
• Ensure all documentation and certificates (e.G., destruction certificates) are accurate and recorded.

Operational Support for Integration Work

• Support additional workload relating to onboarding Direct Line staff onto Aviva systems.
• Assist with transitions from third-party hardware suppliers to Aviva's internal process.

General Team Support

• Collaborate with colleagues to ensure coverage between 8:00-17:00.
• Provide excellent service to internal stakeholders.
• Follow established procedures while contributing ideas for continuous improvement.

Required

• Ability to follow structured processes accurately and consistently.
• Strong organisational skills and attention to detail.
• Willingness to learn new systems, tools, and procedures.
• Reliability, punctuality, and a strong sense of responsibility.
• Comfortable with physical aspects of the role (packing, handling IT equipment).
• Good communication skills and a customer-focused approach.

Nice to Have (but not essential)

• Experience in:
• Distribution centres
• Warehousing or stock control
• Logistics or fulfilment
• Operational support roles
• Familiarity with IT hardware (desktops, laptops, peripherals).

Who Will Succeed in This Role

You'll thrive if you're:

• Practical and hands-on
• A dependable team player
• Comfortable with routine operational tasks
• Process-orientated
• Eager to learn and adapt