1st Line Desktop Support Technician

A great opportunity for an IT Desktop Support Technician who wants to build their career in a hands-on, technical environment. This role sits within a busy internal IT team, being the first point of contact to keep systems running smoothly and deliver ongoing improvements. You'll be involved in day-to-day user support, but also have the chance to take part in upgrades, rollouts, and wider IT projects, making this ideal for someone who wants to develop beyond first-line support. Role Style & Setup: You'll be part of a collaborative desktop support function providing technical assistance across the business. The role offers a varied workload, combining user support, hardware setup, Microsoft 365 administration, and involvement in infrastructure-led work. You'll regularly work alongside senior engineers, giving you the opportunity to increase your skillset., Provide 1st line IT support to users across hardware, software, and Microsoft 365 Investigate and resolve incidents through phone, remote, and in-person support Take ownership of support requests through to completion Set up and maintain laptops, desktops, mobile devices, and user accounts Assist with system upgrades, device rollouts, and service improvements Help maintain documentation, procedures, and support standards Contribute ideas to improve reliability, performance, and user experience

Previous experience in an IT support or service desk role Familiarity with Windows environments and Microsoft 365 Experience using helpdesk or ticketing systems Good communication skills and customer-focused approach Motivated, reliable, and keen to learn Full right to work in the UK without any restrictions