Operations Manager (Facilities/IT and Fleet)

To provide comprehensive second-line support and configuration expertise for the Trust's Electronic Health Record (EHR) systems, primarily SystmOne. This includes taking ownership of specific technical domains within the system, undertaking complex troubleshooting, performing system administration tasks, and leading upgrade testing cycles.

The postholder is expected to act with a high degree of autonomy within defined guidelines, serving as a subject matter expert and escalating only when issues fall outside of their remit.

The role is primarily office-based with extended periods of computer use and occasional travel to Trust sites for training, support, or stakeholder engagement.

You will be required to work from the office for a minimum of 3 working days per week.

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.

Applicants must have the right to work in the UK for the duration of the role.

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Degree Level education or 2 years recent experience in a support environment

Experience

Demonstrable knowledge of and practical experience in supporting multiple software applications across a wide range of technologies

Proven ability to communicate effectively and be responsive to user requests and handle their expectations with patience and understanding

In-depth working knowledge or experience of EHR systems.

Demonstrable experience in advanced troubleshooting autonomously, configuration, and user support managing own workload

Registration Authority experience, background in knowledge of smartcard roles and adding access.

Experience contributing to the creation of SOPs, training materials, or user guides

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