Data Analyst Course Programme

They are currently seeking a Support Analyst to join them on a full-time basis, working 35 hours per week, for a 12 month fixed-term contract., This is a rewarding opportunity for an experienced IT support professional with strong Microsoft environment and telephony support expertise to join our client's dedicated organisation.

You'll have the chance to apply your experience across a broad range of technologies, ensuring colleagues have reliable access to the systems they depend on to support vision-impaired ex-service people rebuilding their lives.

What's more, you'll benefit from a strong package designed to support your wellbeing and development, as well as opportunities for both professional and personal growth.

So, if you're ready to bring your technical expertise to a charity making a lasting impact, read on and apply today.

The RoleAs a Support Analyst, you will provide first and second line IT support to internal users of our client's Information Services (IS) systems, ensuring they have reliable access to systems, hardware and networks across the organisation.

Responding to service desk requests via phone, email and face-to-face, you will diagnose issues and deliver effective solutions while supporting PCs, peripherals, telephony and network access.

Specifically, you will install and configure hardware and software, manage user accounts and permissions, maintain systems through upgrades and backups, and ensure the integrity, security and performance of data and telephony networks.

Additionally, you will:

Support desktop, DECT and mobile telephony systems

Manage network accounts, permissions and user access

Operate and test backup and restore procedures

Lead or support IS projects

Liaise with suppliers, manufacturers and third-party support providers

Demonstrable experience of the use and administration of call logging systems

Experience supporting mobile and desk-based telephony

Experience supporting users in a multisite Microsoft environment

Experience in the use and configuration of Windows 10 and Microsoft 365 (Office) applications

Experience of hardware, software and peripheral installation and upgrades

Experience with Active Directory Domain Services

Experience with Microsoft Exchange Online

Extensive knowledge of Microsoft desktop operating systems, Microsoft Office systems, and Microsoft 365 services

Extensive knowledge of digital telephone switchboard programming

Extensive knowledge of Desktop and peripheral hardware

Good knowledge of WAN and LAN networking using TCP/IP, server operating systems, Microsoft Active Directory, email systems, Backup principles and strategies

Methodical and flexible troubleshooting and diagnostic skills

Salary of £37,130.08 per annum

Generous annual leave with the option to buy additional days

Pension scheme with generous employer contributions

Healthcare cash plan

Access to legal services and mental health support

Employee assistance programme

Paid professional subscriptions and discounts

Home working allowance

Professional and personal development

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The OrganisationOur client helps vision-impaired ex-service people from every generation rebuild their lives regardless of how or when they lost their sight., Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.