ICT Technician

Hethersett Academy has an exciting opportunity for a reliable, dynamic and responsible person to work as an ICT Technician to provide installation, maintenance development and administrative support for the school's IT resources.

What You'll Be Doing Be the first point of contact for IT Support of incidents, standard requests and initial problem management within the school Provide a professional, customer-focused support service with a focus on continual service improvement Ensure school asset registers are maintained, and the asset lifecycle procedure is followed Provide classroom support to teachers with software and hardware that supports learning Ensure maximum availability of all IT-provided equipment Liaise with third-party providers for managed equipment, If you would like to know more about this exciting opportunity, then please contact Kristina Fisher, PA to Principal ().

When you start your application, you will receive several emails from our application provider, Vacancy Filler. Please be aware that some email providers may mistakenly mark these messages as spam. To avoid missing important updates, we recommend checking your spam or junk folders regularly throughout the application process and marking these emails as safe.

The successful candidate will have deep knowledge of hardware and software, as well as good communication and problem-solving skills. You should take pride in responding quickly and effectively to all support requirements and take an open approach to help everyone get the best out of the school's IT Systems. You will also have a passion for continuous learning, high attention to detail, and the ability to work under pressure., Experience working within an ITIL Aligned Service Desk or support environment utilising a ticketing tool Basic functional knowledge of Windows 10/11 Basic functional knowledge of Microsoft Office products (desktop and cloud based) Ability to install and manage computer hardware and peripherals in an education focused environment Basic fault finding skills and the ability to problem solve within a technical environment Candidate must be able to travel independently to multiple locations.

Desirable: Industry Standard IT certification, including CompTIA (A+, ITF+), Cisco Certified Technician (CCT), M365 Fundamentals, Microsoft Technology Associate (MTA) Basic knowledge of Active Directory (User accounts/Groups etc) Basic knowledge of Networking (TCP/IP) Basic knowledge of Windows based domain administration

Generous annual leave, and access to the Local Government Pension Scheme (LGPS) with excellent employer contributions Health Plan and Employee Assistance Programme, including 24/7 virtual GP access, mental health support and claim-back options for healthcare costs * Cycle-to-work scheme, retail and theatre discounts (including discounted shopping vouchers, dentist and gym memberships), and salary sacrifice options (including home technology). * Free parking at most sites Personalised CPD and development programmes A structured and specific induction programme.

At Inspiration Trust, we believe in the power of education to transform lives. You'll be joining a supportive, forward-thinking organisation that values professional development, collaboration, and innovation. We provide opportunities for growth and empower you to make a real impact in schools across Norfolk and north Suffolk. As part of our thriving network of talented teachers, leaders, and support staff, you'll receive a varied professional development programme designed to help you be the best you can be., Hethersett Academy is one of East Anglia's top-performing schools, rated Outstanding by Ofsted in all areas. Inspectors have highlighted how much pupils value their education at the academy - "Pupils flourish at this school. They attend regularly, arrive on time and present themselves impeccably. Pupils respect each other and their surroundings. Bullying is rare. Pupils know that if bullying does happen, staff deal with it effectively and promptly. Pupils have very high expectations of their own and others' behaviour. They value every minute of learning time." A growing village school with a strong history in the local community, Hethersett Academy is conveniently located just off the A11, making it a popular choice for families in Wymondham, south Norwich, and the surrounding areas. We are part of the Inspiration Trust ; a thriving family of schools across Norfolk and North Suffolk, recognised nationally for pupil progress and excellence in teaching and leadership. We believe every young person deserves the best education, regardless of background. Inspiration Trust specialises in transforming schools in disadvantaged areas and taking academies from failing to outstanding. The Trust offers extensive networks and opportunities to collaborate with a diverse range of schools and partners. We are committed to delivering outstanding professional and learning opportunities for all staff, supported by a rich programme of continuing professional development led by some of the country's leading educational thinkers and practitioners.