{"@context":"https://schema.org/","@type":"JobPosting","title":"1st Line Support Engineer

The Opportunity: Are you ready to take the next step in your networking career? Whether you're an experienced 1st Line Network Engineer or looking for a fresh challenge, this is your chance to join a dynamic 24/7 operations team supporting a global customer WAN estate.

This role is ideal for someone with a solid foundation in networking who's eager to grow into more advanced technical roles. We'll support your development every step of the way.

What You'll Be Doing

• Act as the first point of contact for WAN-related incidents and alerts
• Perform triage, basic configuration, and 1st line troubleshooting
• Monitor and maintain global network infrastructure
• Escalate complex issues while maintaining ownership and accountability
• Collaborate with 2nd and 3rd line teams to build your skills
• Engage with internal and external third parties
• Keep documentation accurate and up to date

• Previous experience in a 1st line support
• Knowledge of: Routing & Switching (ideally CCNA-level)
• Strong communication and problem-solving skills
• A proactive, "right first time" mindset