IT Engineer

Working as part of the IT Support team to provide excellent IT support services to the college staff, students and visitors., IT Support Engineer (first and second line support)

Provide a professional, effective and competent IT support service to students, staff and visitors.

• Assist/help students to log into computers, internet and Student Management System for the first time.
• Explain to students the procedures and policies of the safe computer usage.
• Assist students with day-to-day problems regarding computer log in and Student Management System log in.
• Help lecturers to set equipment before the classes
• Carry out regular checks in the Library and classrooms
• Report any problems to the line manager
• Have a knowledge of Windows 10 and 11, Windows server 2016, 2019 and 2022, active directory, exchange and MS Office
• Microsoft 365 with admin centre, Azure AD, Intune with enrolment, M365 Exchange, SharePoint and MS Teams knowledge with experience.
• CCTV knowledge with hardware installation and networking.
• Install and move PCs, printers, Fax, Switches/Hubs from one lab to another if required so.
• Install Printers, software on PC's under the instructions of line manager
• Install and replace network cables, phone lines, camera cabling, shifting floor boxes under the instruction of seniors
• Install and move phone sockets, network sockets and camera sockets
• Check air conditions temperature and air ventilation in rooms to control heating and fresh air. All equipment to work on strict timing control to avoid wastage of electricity and equipment
• Take staff and student photographs for ID cards during the start of new intakes and during the year if replacement ID card is required
• Ensure line management are made aware of any serious incidents ( relevant to Electricity, Fire, or Health and Safety hazards)
• Assist with the production of ID cards, student photos, printings, etc.
• Act at all times to strengthen the professional status of IT services within FSB
• Assist students by providing guidance, investigating questions and troubleshooting issues for desktop hardware and applications, network connectivity and related issues
• Routinely interact and respond promptly to end user requests and enquiries via telephone, email and in person.
• Document reported problems and performed trouble ticket tracking, escalation, resolution, documentation and follow up with IT asset register and management
• Attend all mandatory, refresher and internal training courses
• To have a flexible approach to work if required to carry out other reasonable duties
• To maintain a high level of security and confidentiality of information in your work at all times.

Do you have experience in Windows?

Fairfield School of Business is where ambition meets opportunity. Established in 2006 and registered with the Office for Students, FSB is a fast growing and high performing higher education provider. We deliver career-focused qualifications across a range of subjects in partnership with leading UK universities. With over 200 expert staff, a strong and growing turnover, and campuses across England, including London, Birmingham, Leicester, and Sheffield, FSB combines the strength of a national organisation with a personalised, student first approach. At FSB, we specialise in opening doors. We support students from diverse backgrounds, including those returning to education, balancing work and family commitments, or without traditional qualifications. Our flexible study options and inclusive learning environment are designed to help every student succeed. Joining FSB means being part of an organisation that is committed to transforming lives through education. We empower students with the confidence, skills, and support they need to achieve their goals and build their future.