We are looking for a proactive and experienced Housing Business Support Supervisor to lead our administrative team within the Housing Support Hub. This is a key role supporting the delivery of high-quality housing services, ensuring efficient operations and excellent customer service for tenants, residents, and stakeholders.

You will oversee day-to-day business support functions, manage a small team, and play a vital role in maintaining service standards, handling customer enquiries, and supporting housing operations including repairs, complaints, and compliance activities. Key Responsibilities

• Lead, manage and develop a team of Business Support Officers and administrative staff
• Oversee daily administrative operations, ensuring tasks are completed efficiently and to a high standard
• Support housing services with customer enquiries, complaints handling, and case management
• Coordinate responses to issues such as repairs, damp, mould, and disrepair cases
• Monitor performance, workloads, and service delivery against KPIs and targets
• Maintain accurate records and ensure compliance with data protection and regulatory requirement We are seeking someone who is highly organised, customer-focused, and confident in managing both people and processes. You will have

• Proven experience in an administrative role within a busy environment
• Experience supervising or leading a team
• Strong organisational skills with the ability to prioritise workloads effectively
• Excellent communication and interpersonal skills
• Good IT skills, including Microsoft Office and database systems Desirable: o Experience within housing, maintenance, or public sector services o Knowledge of housing systems or scheduling/repairs processes What We Offer

Flexible hybrid working (minimum 50% office-based)

A supportive and collaborative team environment

Opportunities for training and professional development

The chance to make a real difference in local housing services

@ 08:00 - 17:15 Monday to Thursday @ 08:00 - 16:45 Friday Flexibility is required to ensure service coverage. To apply for this job please contact us on 01202 586930 or apply with your CV. INDBNM