IT Support Engineer

As an IT Support Engineer, you will be the first point of contact for technical support, handling 1st and 2nd line issues while delivering high-quality assistance to users across multiple sites and systems. You will play a key role in diagnosing and resolving technical problems, maintaining IT infrastructure, and supporting projects that enhance performance, reliability, and the overall user experience., * Provide 1st and 2nd line support via phone, email, and remote tools

• Diagnose and resolve technical issues using structured troubleshooting methods
• Log, categorise, and track incidents through helpdesk systems
• Escalate complex issues to senior engineers where required
• Support and maintain IT systems, applications, and hardware
• Assist with IT projects to enhance systems and services
• Administer user accounts, devices, and access (e.g. onboarding/offboarding)
• Maintain accurate documentation and knowledge base articles
• Ensure excellent customer service and communication at all levels
• Support infrastructure availability across servers and networks

• Experience in an IT Support / Service Desk role
• Strong troubleshooting and problem-solving skills
• Experience with ticketing systems and incident management
• Ability to communicate technical issues clearly to non-technical users
• Experience supporting Windows environments and end-user devices

Desirable Skills:

• Knowledge of Microsoft 365 / Office 365
• Experience with Active Directory and user administration
• Familiarity with Windows 10/11, iOS, Android
• Basic network troubleshooting skills
• Exposure to Windows Server, VMware, or Nutanix
• Strong organisational and time management abilities

Bristow Holland is excited to be working with a growing organisation in Bury St Edmunds to recruit an IT Support Engineer. This is a fantastic opportunity to join a business that is investing in its technology and people, offering real scope for development and progression.