Service Desk Manager

To support their growth, they are looking for a dynamic Telemarketing Executive to generate new business leads and support their sales pipeline., As a Telemarketing Executive, you'll be the first point of contact for many of their future clients. Your role is to engage potential business customers, pitch the benefits of their Broadband and VoIP packages, and generate qualified leads for their sales team., * Make high-quality outbound calls to potential B2B customers across various industries.

• Present the benefits of switching to their VoIP phone systems and Business Broadband services.

• Understand the telecom needs of each prospect and align their offerings accordingly.

• Qualify leads and schedule appointments or callbacks for the field or account sales teams.

• Follow up on warm leads from marketing campaigns, web enquiries, or referrals.

• Record accurate notes, lead status, and next steps in the CRM.

• Consistently hit weekly call and lead generation targets.

• Previous experience in B2B telemarketing, lead generation, or telesales.

• Confident communicator with excellent phone manner.

• Persuasive and professional approach to selling technical services.

• Self-motivated, target-driven, and resilient.

• Basic understanding of broadband and VoIP concepts (training provided).

Desirable Requirements:

• Experience working for a telecoms or IT reseller.

• Familiarity with hosted VoIP platforms (preferably LG IPECS)

• Experience using a CRM system

My client are a growing telecoms reseller delivering high-quality Broadband and VoIP solutions to businesses of all sizes. As an independent provider, they offer tailored, cost-effective services with a strong focus on reliability, customer support, and flexibility.