Spares Technical Specialist

A leading engineering and manufacturing organisation is seeking a Spares Technical Specialist to support their growing Spares, Service, and Technical Operations function. This role is ideal for someone who thrives on technical accuracy, process improvement, and cross-department collaboration.

You'll be the go-to expert for parts identification, technical documentation, and enquiry management, playing a key role in improving customer experience, internal workflows, and operational efficiency.

Hybrid working is available, though this position is not suitable for fully remote work.

Key Responsibilities

Technical Operations & Internal Systems

• Introduce new tools, equipment, and add-on items to support spares growth

• Recommend products that enhance customer maintenance and experience

• Develop and maintain processes for handling spares enquiries

• Improve workflow efficiency and reduce response times

• Maintain enquiry trackers, dashboards, and performance metrics

• Identify process issues and drive timely resolutions

Spares Manual Ownership & Parts Identification

• Own, update, and improve the Spares Manual
• Ensure accuracy of part numbers, drawings, and technical data
• Support spares enquiries and identify correct parts
• Use drawings, BOMs, and OEM data to confirm compatibility
• Maintain revision control and documentation consistency
• Act as the internal expert for part identification

Technical Support

• Provide technical clarification for complex spares queries
• Support Service, Sales, and Field Service team
• Ensure customer-facing technical information is accurate and engineering-aligne
• Identify upgrade or project opportunities and pass them to relevant team

Analytics, Reporting & Market Development

• Produce and interpret enquiry data and operational metrics
• Analyse demand trends and enquiry patterns
• Provide insights to support planning, growth, and new opportunities
• Deliver clear, reliable analysis to support decision-making

Order Processing & Dispatch Support

• Provide cover for order processing and dispatch
• Support export documentation, including commercial invoices and compliance checks
• Help ensure accurate and timely dispatch of goods

• CAD experience across multiple platforms
• Strong drive to research, gather information, and present it clearly
• Customer-focused with professional communication skills
• Collaborative team player with a proactive approach
• Ability to design and develop tools/resources that simplify parts identification

What Makes You a Great Fit

• You enjoy solving technical problems and improving systems
• You take ownership of documentation, processes, and accuracy
• You communicate clearly and confidently with internal teams and customers
• You thrive in a role that blends technical work, analysis, and collaboration
• You take pride in producing high-quality work and supporting continuous improvement

Location: Banbury (Hybrid - not fully remote) Salary: £45,620 - £50,380 DOE Hours: 47.5 hours per week (9.5-hour days + 30-minute break) Contract: Full Time, Permanent