Implementation Consultant

We are supporting a leading UK organisation that delivers technology-enabled business process and operational services across multiple sectors. They specialise in simplifying complex interactions, modernising legacy operations and delivering large-scale transformation for clients with significant regulatory, data and compliance needs.

The role of Pension Data Implementation Consultant is to focus on delivering pension scheme-benefit implementation projects by translating client requirements into accurate system configurations, benefit calculations and supporting documentation. You'll ensure high-quality transition and change delivery through analysis, configuration, training and problem-solving across benefits products. The role plays a key part in supporting clients through operational change while maintaining accuracy, compliance and a strong member experience.

What you'll be doing:

• Leading client implementation projects, ensuring effective planning, progress tracking and delivery.
• Gathering and interpreting client requirements, data and processes, and translating them into system solutions.
• Completing scheme analysis and system configuration to support accurate benefit calculations.
• Delivering tools and processes to support calculation automation and data migration.
• Producing requirement documentation and contributing to analysis, design and specification work for new or enhanced technology developments.
• Leading client meetings and project status calls, and liaising with clients, third parties and internal teams.
• Facilitating internal and external system training and delivering system demonstrations to clients.
• Reviewing existing business processes and establishing new operating procedures where needed.
• Supporting line managers with team coordination and contributing to continuous improvement across the team.
• Identifying, troubleshooting and resolving client issues and ensuring timely risk and issue management.
• Ensuring all project tasks follow internal procedures and quality-gate requirements.

• Broad pensions and/or employee benefits administration knowledge, including scheme types, member statuses, calculations and regulatory bodies.
• High-level proficiency in MS Excel, including formulas, lookups, validation and accuracy checking.
• Experience handling sensitive client data with a clear understanding of GDPR and data-security principles.
• Effective workload management and the ability to prioritise competing tasks.
• Collaborative working style with the ability to build positive relationships across teams.
• Experience working across the project lifecycle, including RAID management and stakeholder engagement.
• Skilled in using MS Project for planning, dependency management and progress tracking.
• Practical understanding of system setup, parameters and benefits-administration platforms.
• Experience preparing and delivering client meetings, presentations and structured documentation.
• Background in quality management, including checklists, quality gates and audit activity.
• Ability to support team development through delegation, feedback and coaching.
• Solid understanding of system testing and UAT processes, including drafting test scenarios and test plans.
• Ability to analyse system debugs, identify root causes and document defects clearly.
• Ability to review web-requirement documents and identify impacts on benefit-related products.

Location: Remote. However, you may need to travel to client sites around the UK when required.

The rate on offer: Competitive day rates via umbrella contract dependant on experience.

Hours: Monday to Friday. 37.5 hours per week. Monday to Friday.

Duration: 6 months with opportunity to extend.