Helpdesk Analyst

• Provide first-level technical support to users via phone, email, or ticketing systems
• Assist in troubleshooting basic hardware, software, and network issues
• Log and track support requests while ensuring timely resolution
• Escalate complex technical problems to senior IT staff when necessary
• Assist with system updates, user account management, and basic IT maintenance
• Maintain accurate documentation of issues and solutions

We are looking for a motivated and customer-focused Trainee Helpdesk Analyst to join our IT support team. This role is ideal for fresh graduates or individuals who want to start a career in IT support and technical assistance. Training and guidance will be provided to help you develop the necessary technical and customer service skills., * Bachelor's degree in Information Technology, Computer Science, or a related field (fresh graduates are welcome)

• Basic understanding of computer systems, software, and networks
• Strong problem-solving and analytical skills
• Good communication and customer service skills
• Willingness to learn and adapt in a technical support environment, This is an excellent opportunity for fresh graduates and aspiring IT professionals to gain hands-on experience in technical support and helpdesk operations. If you are eager to learn, develop your technical skills, and grow your career in IT, we encourage you to apply and join our team.