Helpdesk Analyst

• Provide first-line IT support to users via phone, email, and helpdesk ticketing systems
• Diagnose and resolve hardware, software, and basic network issues
• Log and track support requests, ensuring issues are resolved efficiently
• Escalate complex technical problems to senior IT staff when required
• Assist with setting up computers, devices, and user accounts
• Support system upgrades, maintenance tasks, and IT-related projects

Our client, a dynamic and growing organisation, is looking for a motivated Helpdesk Analyst to join their IT team. This role is ideal for someone who enjoys solving technical problems and helping others, while gaining valuable experience in a fast-paced and supportive environment., * Degree in IT, Computer Science, or a related discipline (desirable but not essential)

• Basic understanding of computer systems, operating systems, and networking
• Strong troubleshooting and problem-solving abilities
• Excellent communication and customer service skills
• Ability to manage multiple tasks and prioritise support requests
• A positive attitude and eagerness to learn new technologies

What You'll Gain:

• Practical experience within a professional IT support environment
• Training and mentorship from experienced IT specialists
• Exposure to a variety of technologies and business systems

• Opportunities to gain industry certifications and progress within IT support
• A friendly, collaborative team environment
• Competitive salary and benefits package