Senior IT Technician

Are you a hands-on IT professional who enjoys being the go-to person on site, owning the day-to-day and getting involved in real infrastructure projects? Do you want the autonomy to make a genuine impact, backed by a supportive team?

We're working with a well-established, heritage-rich manufacturer in West Cumbria to find an experienced Senior IT Engineer to join their close-knit team. This is a fully on-site role where you'll be the local IT lead, delivering responsive support to all users while collaborating with a knowledgeable IT Operations team based overseas.

The Role

You'll be the on-site IT lead, balancing day-to-day user support with involvement in infrastructure projects and working closely with the global IT team to maintain consistency across systems. If you're looking for stability, variety, and a role where your skills are genuinely valued, this is worth a look.

Duties will include;

• Provide customer-facing IT support to all on-site users, managing requests via the service desk, phone, and email
• Support Microsoft operating systems, including Windows 11 and Windows Server 2016-2022, desktop applications, and end-user devices
• Assist the Overseas-based IT Operations team in maintaining on-site infrastructure, including physical hosts, virtual servers, switches, access points, SAN, firewall, routers, and phone systems
• Maintain and create documentation for the knowledge base, processes, and change requests
• Manage hardware and software asset registers, keeping everything accurate and up to date
• Oversee daily backup routines and ensure media is stored in approved locations
• Procure IT hardware, software, and services as required
• Arrange external technical support for issues that cannot be resolved in-house
• Some duties may occasionally be required outside of regular hours, compensated by time off in lieu

You'll be a confident, practical IT professional who is comfortable working independently on site while collaborating remotely with a wider global team., * Strong working knowledge of Microsoft technologies, including Active Directory, Group Policy, DHCP, and M365

• Experience in a 1st and 2nd line IT support environment, including support triage and escalation
• Degree/Qualification in Information Technology or a related field, or equivalent practical experience
• Excellent communication skills and a customer-first approach
• Strong problem-solving, organisational, and time management skills

Desirable:

• Experience as a Systems Administrator
• Familiarity with VMware vSphere, Citrix VDI, or Microsoft Hybrid environments (Exchange and Azure Entra)
• Experience with BigFix, CyberArk Identity, or WorkspaceONE for MDM
• Knowledge of Cisco Meraki, HPE Proliant, HPE Alletra SAN, or Cisco Catalyst switching
• Experience with MS SQL Server or Tape Infrastructure

• £38,000-£43,000 depending on experience
• On-site role near Workington, free parking on site
• 36.25 hours per week, 8am-4pm or 9am-5pm with 45-minute lunch
• 25 days holiday plus bank holidays
• Pension: 3% employer contribution, 5% employee via salary sacrifice
• Subsidised canteen
• Internal training opportunities and a staff sales scheme
• Death in service at 1.5x salary
• Annual flu jabs

Foxgroves Recruitment acts as an employment agency for vacancies on behalf of clients, following fair and inclusive recruitment practices in line with the Equality Act 2010. All appointments are subject to pre-employment screening, including right to work checks, reference checks, and qualification verification. Reasonable adjustments are available for individuals with disabilities throughout the recruitment process.

Job Types: Full-time, Permanent

Pay: £38,000.00-£43,000.00 per year

Benefits:

• Canteen
• Company pension
• Discounted or free food
• On-site parking
• Store discount