Cloud Engineer

The Cloud Engineer (Associate) provides Real Time monitoring, triage, and operational support for a High-Performance Computing (HPC) environment. The role focuses on identifying trends, responding to anomalies, and supporting secure, reliable Azure-based services while maintaining strong customer engagement, * Monitor Grafana dashboards, identifying trends and responding to anomalies in real time

• Triage and manage Incidents and Service Requests in line with operational processes
• Perform Azure IAM management and investigations using Log Analytics and KQL
• Monitor and report on security events using Azure Sentinel
• Support infrastructure and configuration management activities, including Terraform
• Maintain Technical Service Guides and operational documentation
• Work as part of a strong technical team, supporting customer relationships and escalating concerns through the appropriate channels

• Must be eligible for, or have active, SC
• AZ-104 (Microsoft Azure Administrator) certification - required
• Hands-on experience operating within Microsoft Azure environments
• Understanding of DevOps principles, preferably including Terraform
• Strong attention to detail with an inquisitive, analytical mindset
• Strong written and verbal communication skills in a customer-facing environment
• Willingness to ask questions, seek clarity, and build and share technical understanding

Desirable Skills

• AZ-500, SC-300, Terraform/DevOps, ITIL 4 Foundation certification
• Understanding of DevOps pipelines and infrastructure-as-code practices

Working Pattern & Location

• 24/7/365 shift rotation, including night shifts, in line with an agreed rota
• Hybrid working model: typically 3 days per week on-site near Exeter East
• Night shifts are worked remotely
• Candidates must live within reasonable commuting distance of Exeter office.
• Candidate should at least be Security Cleared Eligible - lived in the UK for the last 5 years