IT Helpdesk Engineer

A growing managed IT services and cyber security provider is seeking a motivated IT Helpdesk Engineer to join its technical team. This is a mid-level role suited to someone with hands-on experience in Level 1 and Level 2 support, looking to develop their skills across a broad range of technologies.

You'll act as a key point of contact for end users, delivering high-quality technical support both remotely and on-site, while contributing to a collaborative and forward-thinking IT environment., * Provide 1st and 2nd line support via phone, email, and ticketing systems

• Diagnose and resolve hardware, software, and connectivity issues
• Escalate more complex technical problems where required
• Manage and track tickets through to resolution
• Deliver desk-side and remote support to users

Infrastructure & Systems Support

• Administer Windows Server environments (2016/2019/2022)
• Manage Active Directory (users, groups, permissions, GPOs)
• Support DNS, DHCP, file and print services
• Perform routine maintenance, patching, and monitoring

Microsoft 365 & Email

• Administer Microsoft 365 (users, licensing, policies)
• Support Teams, SharePoint, OneDrive, and Outlook
• Troubleshoot Exchange Online and email-related issues
• Assist with MFA and security configurations

General IT Duties

• Set up and configure laptops, desktops, and peripherals
• Support onboarding and offboarding processes
• Maintain asset registers and documentation
• Contribute to knowledge base and internal documentation
• Travel to customer sites when required

• 2-4 years' experience in IT support / helpdesk
• Strong L1 & L2 troubleshooting skills
• Experience with Windows Server & Active Directory
• Microsoft 365 administration experience
• Solid understanding of Windows OS environments
• Strong communication skills and customer focus
• Ability to manage multiple tasks and priorities

Desirable:

• Driving licence
• Microsoft certifications
• Experience with ITSM tools (e.g. ticketing systems)
• Basic networking knowledge (TCP/IP, VPNs, firewalls)
• Exposure to Intune or endpoint management tools
• Experience supporting hybrid/remote environments

• £30,000 - £35,000 depending on experience
• Structured training with progression into cyber security
• Certification support and ongoing development
• Supportive, collaborative team culture