Network Engineer

• Act as the primary escalation point for complex network-related issues.
• Provide Level 3/SME support across networking services and infrastructure.
• Lead troubleshooting efforts for major incidents, outages, and performance degradation.
• Manage and maintain network infrastructure, including firewalls, routers, and cloud networking services.
• Proactively monitor network environments to identify risks, anomalies, and performance bottlenecks.
• Support 24×7 managed services operations, including participation in on-call rotations.
• Review, maintain, and enhance operational runbooks, SOPs, and knowledge base documentation.
• Contribute to service reviews, root cause analysis (RCA), and problem management activities.
• Ensure compliance with security, governance, and operational standards.
• Collaborate with Service Delivery Managers to meet SLA/SLO targets and maintain high customer satisfaction.

• Strong hands-on experience with Palo Alto firewalls (VM-Series).
• Proficiency with firewall management platforms such as Strata Cloud Manager and Panorama.
• Familiarity with GlobalProtect.
• Experience with Cloudflare services.
• In-depth knowledge of routing protocols, particularly BGP, including: Prefix-lists,Route-maps and BGP filtering
• Experience with Cisco Meraki (MX/vMX) and wireless technologies.
• Working knowledge of Cisco ISE.
• Practical experience with Azure Networking, including routing and Network Security Groups (NSGs).
• 5-8 yrs of experience in network services or a similar role.
• Strong hands-on expertise with Palo Alto technologies.
• Solid understanding of networking and security principles.
• Proven ability to troubleshoot issues across network, system, and application layers.
• Experience with monitoring tools such as SolarWinds.
• Familiarity with ITSM processes (Incident, Change, and Problem Management).
• Eligibility for UK Security Clearance

We are seeking an experienced Network Engineer to join a global IT services company based in Birmingham,you will be providing advanced technical support and leadership across network operations. This role is ideal for a highly skilled network engineer, with expertise across Palo Alto and Cloud networks. Ideally a individual who thrives in complex environments and is passionate about delivering resilient, secure, and high-performing network services.