{"@context":"https://schema.org/","@type":"JobPosting","title":"IT Technical Specialist

• Act as a technical SME for End User Computing, ensuring system availability, stability, and compliance within agreed SLAs.
• Provide advanced (3rd-line) support, including out-of-hours support where required, and ensure full technical documentation is maintained.
• Lead and contribute to the design and implementation of EUC solutions, standards, and service improvements.
• Support project delivery by collaborating with Project Managers, contributing to solution design, and ensuring operational readiness.
• Own patching, upgrades, backup, recovery, and disaster recovery processes, identifying and escalating risks as required.
• Provide technical guidance and support to Infrastructure System Administrators and wider support teams.

• Strong experience administering Windows end-user systems within large enterprise estates (1,000+ devices).
• Hands-on experience with SCCM for deployment and patch management.
• Experience using Microsoft Intune for device management and compliance.
• Experience supporting large-scale VDI environments, ideally VMware Horizon.
• Strong knowledge of Active Directory and enterprise back-office systems.
• Experience producing low-level technical designs and supporting solution architecture.
• Knowledge of backup and recovery tools and disaster recovery procedures.
• Experience with PowerShell or other scripting for automation (desirable).
• Strong communication skills with the ability to work independently, prioritise workload, and provide technical leadership.
• Willingness to participate in out-of-hours and on-call support rotas.

FDM is a global business and technology consultancy seeking an IT Technical Specialist (Infrastructure- End User Computing) to work within a large, complex enterprise technology environment. This is initially a 6-month contract with strong prospects to extend and will be a hybrid role based in Cheshire., FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK 'Best Employer'. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws. Why join us * Career coaching, mentoring and access to upskilling throughout your entire FDM career * Assignments with global companies and opportunities to work abroad * Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field * Annual leave and work-place pension