IT Support Technician

On-site Support:

• Troubleshoot and diagnose hardware, software, and network issues for end users;
• Perform emergency repairs and preventive maintenance;
• Support installation and inspection of complex systems with guidance as needed.

Identity & Access Management:

• Manage and support Microsoft Entra, M365, and Active Directory (user lifecycle, group policies, permissions);
• Ensure authorized access to system resources.

Windows Enrollment & Intune:

• Handle Windows device enrollment and provisioning;
• Provide basic administration and troubleshooting for Microsoft Intune.

Network & Infrastructure:

• Provide basic support for LAN/WAN/Wi-Fi troubleshooting;
• Assist with network equipment checks and escalate complex issues.

Service Desk Process:

• Follow IT service desk processes and best practices;
• Ensure timely and accurate ticket handling and documentation;
• Update and create knowledge base documents.

Operational Excellence:

• Follow company procedures, policies, and regulatory requirements;
• Document solutions and contribute to the IT knowledge base;
• Participate in continuous improvement initiatives.

Collaboration & Projects:

• Work closely with IT colleagues and business users;
• Support small-scale IT projects as assigned., * Adherence to company quality, safety, and environmental standards is mandatory;
• Occasional after-hours support or project participation may be required;
• Stand-by policy: stay with our emergency mobile phone in case of issues (so far, 3 incidents in the last 3 months)., At Stefanini Belgium, we are committed to supporting your growth, wellbeing, and financial security, no matter your contract type. Our benefits package includes:
• Growth & Development: Personalized learning journeys, LinkedIn Learning, internal trainings, structured career paths, international work environment, and access to our global mentoring platform and AI hub (SAI Library).
• Wellbeing: Employee Assistance Program (EAP) for you and your family (psychological, legal, and financial support), extra vacation days (in addition to the 20 legal holidays, 1 compensation day per month for a 40-hour week, and up to 2 extra legal holidays per year), and additional days for long-term employees.
• Health: Hospitalization insurance (paid by Stefanini, with the option to add family members) and group insurance (3% of gross yearly salary, paid by Stefanini).
• Financial Wellbeing: 13.92 salary installments per year, meal vouchers, referral program, reimbursement for public transportation, ecocheques, and bike lease options after 6 months of employment.

Please note: Most benefits apply to both permanent and fixed-term (1-year) contracts. Some benefits, such as bike leasing or additional vacation days for long-term employees, are linked to the length of employment and may be granted on a pro-rata basis.

Join us and enjoy a supportive, dynamic, and multicultural work environment where you can grow and make a difference!

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain

or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What's next:

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!

We are looking for an experienced, organized, and proactive IT Support Specialist to provide on-site Level 2 support in Leuven. The focus is on Microsoft Entra, Active Directory, Windows enrollment, basic Intune administration, and remote user support. You will follow established procedures, help build our knowledge base, and contribute to small IT projects., * Experience with MS Teams & Zoom is a plus.

Votre profil

• 1-3 years' experience in IT support, preferably in a Level 2 or similar role;
• Strong hands-on experience with Microsoft Entra and Active Directory;
• Experience with Windows device enrollment and basic Intune administration;
• Excellent troubleshooting and communication skills;
• Organized, detail-oriented, and able to follow procedures;
• Experience with IT ticketing systems and documentation;
• Ability to work independently and collaboratively;
• Fluent in Dutch (spoken and written);
• ITIL Foundation certificate required.

Desired Competencies:

• Ensures accountability and follows through on commitments;
• Tech savvy and eager to learn new technologies;
• Effective communicator and collaborator;
• Able to manage complexity and optimize work processes.

Education:

• Bachelor's degree in IT or equivalent experience.

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you! We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.