IT Support Specialist / IT Allrounder 80-100%

Bsw Security Ag

Zürich, Switzerland

2 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English, German

Zürich, Switzerland

Microsoft Active Directory

Azure

Computer Security

Dynamic Host Configuration Protocol

DNS

Microsoft Exchange Server

Hyper-V

Issue Tracking Systems

Information Technology Operations

Microsoft Office

Cloud Services

TCP/IP

Virtualization Technology

Computer Network Technologies

Office365

Information Technology

Windows Client

VMware

Active participation in IT projects in the areas of infrastructure, process optimization, and IT security, and gradual assumption of responsibility for smaller IT projects or subprojects
Management, tracking, and evaluation of support requests as well as system developments and close collaboration with external IT partners
Ensuring smooth IT operations through technical support and assistance to end users via various channels (phone, email, and ticket system)
Planning, installation, provision, and maintenance of hardware and software around IT structures (office infrastructure as well as workplaces including peripherals)
Maintenance and further development of internal systems and applications including user and permission management (Active Directory, M365, internal portals)
Central contact person for fault reports and problems in hardware and software areas
Conducting functional tests and quality assurance of new application functions
Further development and maintenance of IT documentation, user manuals, and the internal knowledge database

Completed vocational training as an IT specialist or an equivalent education with further training in the IT field as well as several years of experience in 1st and 2nd level support
Solid knowledge in:

Basic knowledge in IT security (access rights, endpoint protection, awareness)
Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (Azure, O365 admin) is an advantage
Knowledge in IT service management (ITIL, incident, problem, change management)
Quick comprehension and a structured as well as networked way of thinking with an eye for the big picture
Independent, solution- and goal-oriented work as well as an implementation-strong personality with high service and responsibility orientation
Very good communication and teamwork skills
Language skills: fluent German, good English skills