VP CX Advisory & Digital Solutions

This role is at the heart of our digital transformation team and will position our business as a leader in the global CX BPO industry.

Tasks will include:

• spearheading the digital transformation of CX operations
• leading a team of Advisory and AI experts
• leveraging cutting-edge technologies to drive client value
• optimizing processes and delivering innovative solutions to enhance customer satisfaction
• ensuring operational excellence within existing key clients and all new logo opportunities
• harnessing forward-thinking strategies and scalable, efficient and customer-centric digital initiatives
• working in parallel with the sales team
• integrating advanced technologies like AI, automation and analytics into CX processes
• leveraging data and analytics to optimize decision-making, forecast trends
• championing the shift from traditional BPO models to a technology-first approach

• Bachelor's Degree: Computer Science, Information Technology, Business Administration, Engineering, or Digital Marketing
• Co-operation with others, able to share knowledge, experience and information and supports others in the pursuit of team goals
• Ability to identify and seize commercial opportunities
• Naturally forward thinking - breaks away from tradition and promotes change and novelty
• Can develop an ambitious but realistic business vision and translates it into a workable strategy
• Able to demonstrate specialist knowledge and expertise in own area and participate in continuous professional development
• Understanding and analysis of complex issues and problems
• Proven team leadership skills
• English verbal and written: C1 English as a minimum for verbal and written communication
• A 2nd language is desirable

• International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one
• Flexible work schedule
• Life-work balance
• Opportunity to choose work type: remote, office or hybrid from Portugal, Spain, Croatia, Estonia, Latvia, Lithuania, Serbia, Slovenia, North Macedonia, Bosnia, Albania.
• Corporate benefits and discounts

To be successful in this role, the following is needed

At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.