IT Support Technician (Level 2)
Role details
Job location
Tech stack
Job description
Job Specification: IT Support Technician (Level 2)
We are seeking a skilled Level 2 Technician to provide comprehensive deskside support at our Mossmorran site. This is a fixed-term contract focused on maintaining high-quality end-user computing (EUC) services.
Core Details
- Site Location: Mossmorran
- Contract Duration: Mon, 02 Mar, 2026 - Fri, 29 May, 2026
- Estimated Volume: Engineer to support the site for 2 or 3 months (March 2026-April/May 2026)
- Technician Level: Level 2
- Pay of rate: £150 per day
Services in Scope
The successful candidate will be responsible for:
- Deskside support: PC, laptop, peripherals, software
- Printer Support
- Staging
Scope of Work & Required Skills
We are looking for a professional with a logical and analytical approach who can work independently while maintaining an intense focus on quality.
Technical Skills:
- Good general understanding of IT principles such as Networks, Hardware and Domains
- Working knowledge of leading software packages such as MS Office and Lotus Notes
- Good working knowledge of Windows 10/11 and related software and applications
- Good experience in End User device hardware and software troubleshooting
- Knowledge of mobile devices, in particular Blackberry and iPhones
- Experience with building, configuring, replacing and troubleshooting EUC hardware components
- Good Experience in Data Backup Techniques
- Familiarity with virtual, MDM and VPN environments
- Familiarity with Microsoft SCCM would be advantageous
- Knowledge of ITIL and experience of working within an ITIL environment would, knowledge and experience of working in Service NOW
Professional Attributes:
- Exceptional customer facing skills
- Able to communicate clearly and effectively with end users
- Accurate record keeping
- Good timekeeper
- Productive and Efficient
Compliance & Onboarding Requirements
Engineer have to perform Sterling BGV and proceed with onboarding before accessing the site. Also we will have to procure PPE, if engineer doesn t have it.
Sterling check includes:
- Criminal record check
- Govt. ID check
- Employment Check (last 5 years)
- Educational check
- Global Sanctions Check
- Motor vehicle record check
Requirements
We are looking for a professional with a logical and analytical approach who can work independently while maintaining an intense focus on quality.
Technical Skills:
- Good general understanding of IT principles such as Networks, Hardware and Domains
- Working knowledge of leading software packages such as MS Office and Lotus Notes
- Good working knowledge of Windows 10/11 and related software and applications
- Good experience in End User device hardware and software troubleshooting
- Knowledge of mobile devices, in particular Blackberry and iPhones
- Experience with building, configuring, replacing and troubleshooting EUC hardware components
- Good Experience in Data Backup Techniques
- Familiarity with virtual, MDM and VPN environments
- Familiarity with Microsoft SCCM would be advantageous
- Knowledge of ITIL and experience of working within an ITIL environment would, knowledge and experience of working in Service NOW
Professional Attributes:
- Exceptional customer facing skills
- Able to communicate clearly and effectively with end users
- Accurate record keeping
- Good timekeeper
- Productive and Efficient
Compliance & Onboarding Requirements
Engineer have to perform Sterling BGV and proceed with onboarding before accessing the site. Also we will have to procure PPE, if engineer doesn t have it.
Benefits & conditions
- Criminal record check
- Govt. ID check
- Employment Check (last 5 years)
- Educational check
- Global Sanctions Check
- Motor vehicle record check
