IT Helpdesk Officer

As part of our Helpdesk team, you'll provide first-line IT support, helping to resolve technical issues and ensure a smooth user experience across the business. You'll work in a fast-paced, collaborative environment where no two days are the same, continuously building your technical knowledge and customer service skills., * Provide remote 1st line IT support to users across the business

• Take ownership of helpdesk tickets and resolve issues within agreed SLAs
• Support the day-to-day operations of the IT Helpdesk team
• Troubleshoot software and system issues, ensuring minimal disruption to users
• Follow established technical processes and guidance
• Work closely with the IT Helpdesk Supervisor on continuous improvement initiatives
• Deliver a consistently high level of customer service

• Basic understanding of software installation and troubleshooting
• Familiarity with Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint)
• Awareness of tools like SharePoint and OneDrive
• Strong communication and customer service skills
• A proactive attitude and willingness to develop new skills

Desirable (but not essential):

• Knowledge of Active Directory or Exchange Online
• Understanding of ITIL or service management concepts
• Exposure to systems such as ERP or HR platforms (e.g. VantagePoint, Unit4)
• Experience with Microsoft 365 Defender

At Buro Happold, we believe in creating a better, more sustainable world. You'll be part of a team that values innovation, collaboration, and excellence. We offer a supportive environment where your contributions make a real difference. What we Offer You: Bring your knowledge and expertise to one of the world's most respected consultancies.

• Hybrid working arrangements.
• Attractive salary and benefits package.
• Holiday entitlement of 25 days per annum (exclusive of bank holidays) and flexible holiday arrangements.
• Generous company pension scheme.
• Flexible benefits including cycle scheme, dental insurance, optical cover, travel insurance, season ticket loans, and corporate discounts.
• Enhanced parenthood leave policies.
• 3pm finish on the last Friday of the month.
• A strong commitment to your continuous development. Whatever stage in your career, we have a learning and development programme that will enable and empower you.
• Entitlement to two memberships to professional bodies or subscriptions.
• A commitment to your wellbeing through a comprehensive employee assistance programme and wellbeing activities. A supportive and inclusive environment that will welcome you through social and outreach activities from the Young Employees Forum to mentoring.
• An international culture that wherever your career takes you at Buro Happold, you won't be far from the exceptional.

Start your IT career with a global consultancy. Join Buro Happold as an IT Helpdesk Officer. This person can be based in our Bath office on a hybrid working model. At Buro Happold, our people are at the heart of everything we do-and that includes the technology that keeps our teams connected and productive across the world. We're looking for an IT Helpdesk Officer to join our Global IT Helpdesk Team in Bath. This is a fantastic opportunity to kickstart your career in IT, gaining hands-on experience while supporting over 3,000 colleagues worldwide., Buro Happold values individual's flexible approaches to working patterns as an important part of the way you work and achieve balance. We welcome applications from those who are seeking flexibility in their careers. Our exceptional portfolio of projects is the result of the diversity of thought, identities, backgrounds and experiences that shape us. Appreciating each other's differences is key, we want employees to feel they don't have to mask elements of their identity to thrive. We are working to change the lack of representation of marginalised groups in the built environment and are particularly keen to hear from anyone who feels they are underrepresented in the industry. We have much to learn from one another. Embracing difference allows us to develop the most innovative and elegant solutions. Please let us know if there are any adjustments we could make to the application process to make it easier and more comfortable for you. Contact recruitment@burohappold.com so we can work with you to support you throughout your application. #LI-LO1 #LI-Hybrid