It Support Officer

Whilst no specific call out or emergency rota is in place, BTU would expect the successful applicant to make themselves available to support the business out of hours, at times and where necessary, where the need arises. There may be some weekend working to enable essential repairs, upgrades and maintenance of business critical systems at either the Guildford or Camden Offices.

Role Summary:

Responsible for GDPR and Data Security companywide.

Responsible for basic maintenance & monitoring of company IT Estate including Software Licencing, deployment and user control, Server Rooms, Internet Telephony Network, CCTV, Door Access Systems and Alarms across all BTU Properties, as well as organising subcontractor support for these systems where required.

Responsible for the BTU Mobile Phone/Tablet and Data SIM network, acting as point of contact with both BTU users and the service provider.

You will act as one of the keyholders for the business and points of contact in emergencies.

Duties:

To routinely test and review existing infrastructure to ensure it is robust and that any single points of failure are identified and mitigations carried out, escalating to Senior Management where required

To support the business with all Hardware and Software systems in place.

To support the business with implementation of any new Hardware or Software systems.

To maintain accurate asset logs of all IT equipment owned and in use.

To maintain accurate logs of live users and adjust system access / licencing where required

To ensure adequate stock of replacement hardware ready to deploy and to expedite all inbound IT hardware requests and returns.

To organise routine maintenance and act as 1st line support for all reactive repair requests from the Departmental Managers and users

To liaise with all external sub-contractors and the supply chain who provide IT related support or infrastructure.

To monitor departmental cost and to ensure, where possible, BTU are obtaining the best possible product or service at the most competitive price.

To review periodically any supporting documented processes and procedures relating to their area of responsibility and to help develop and maintain Business Continuity and Disaster Recovery Plans.

To identify potential cost or efficiency savings across BTU IT Estate

To monitor and maintain all Software Licenses to ensure updates or renewals are completed in good time.

Experience of Microsoft 365 applications and user management - including but not limited to Microsoft Office, Power Apps, Business Central & Intune

Basic understanding of LAN connections in office environments - including servers, switches, Wi-Fi and backup hardware

Ability to configure mobile hardware for use - including Mobile phones, Tablets, Laptop & Desktop computers

Ability to assist in implementing new software systems and best practice across all areas of the business

Ability to learn and adapt to a variety of bespoke software applications, becoming a 'Superuser' and key point of contact for support

Experience configuring/creating mobile apps using software such as Microsoft Power Apps & Power Automate