Technical Support Engineer

Vickerstock are working in partnership with a leading manufacturing firm in Lisburn, to assist them with the recruitment of a Support Engineer.

This role focuses on providing technical guidance and aftersales support for all products within their portfolio. This position is primarily office-based, with occasional requirements for site visits and the provision of on-site support., * Provide technical and aftersales support via phone and email, answering queries about heating and renewable energy products.

• Co-ordination of field engineer activities and site visits.
• Maintenance of accurate records pertaining to customer interactions, installation site histories, technical guidance, aftersales support, etc., via our proprietary service management software.
• Performance of heat loss calculations, product selection, and preparation of accurate renewable technology quotes using specialist software and Microsoft Office tools.
• Assist with factory visits, including supporting product overviews and training activities where required.
• Occasionally attend customer sites as and when necessary.

• Plumbing and heating plumbing experience, with a strong technical knowledge of heating systems and their interaction with installed heating appliances.
• Strong working knowledge of Microsoft Office (Excel, Word, Outlook).
• Strong problem-solving and analytical skills.
• Excellent communication skills, including a professional and patient telephone manner with the ability to explain complex technical information clearly.
• Ability to work independently in the office or collaboratively with colleagues.

It would be great if you had;

• Familiarity with renewable energy technologies, including both ground and air source heat pumps.
• Proficient in performing heat loss calculations using proprietary software and methods.
• Full driving license for occasional site visits., As an experienced specialist senior engineering and manufacturing recruitment professional with 5 years' experience; I personally specialise within the recruitment of Facilities Engineers at all levels across NI.

Job Types: Full-time, Permanent

Pay: £40,000.00-£45,000.00 per year