Network Supervisor

Covering areas across our West division (Taunton Area), you'll take ownership of operational performance while ensuring that customer expectations are consistently met and exceeded.

Reporting to the Network Manager, you'll manage a team of Customer and Distribution Inspectors, ensuring the smooth day-to-day running of the team, supporting customers through operational challenges and driving continuous improvement.

What you'll do

You will:

• support network operations, investigate any network issues, monitor service reservoirs, etc
• ensure every customer receives a positive, seamless experience, whether through routine interactions or during incidents
• lead and empower Customer Inspectors to deliver outstanding, empathetic frontline service
• support dissatisfied customers and resolve complaints effectively while adhering to policies, procedures and regulatory requirements
• manage all aspects of team performance, including coaching, wellbeing, absence, progression and training
• promote a strong culture of safety, wellbeing and company values
• develop your team through mentoring, on-the-job training and succession planning
• ensure full compliance with health and safety standards, regulatory requirements and industry best practice
• manage operational budgets while balancing customer expectations with environmental, financial and regulatory demands
• build strong working relationships with internal teams to support a collaborative, high-performance environment
• ensure the smooth transition of work between departments to optimise customer outcomes
• work with the wider Supervisor team regularly, reviewing performance trends and highlighting improvements or solutions to avoid compliance failures
• contribute to key business performance commitments, especially C-MeX and D-MeX, ensuring your team's impact is positive and measurable.

You are an experienced leader with a passion for delivering exceptional customer service and motivating frontline teams.

Alongside excellent communication and stakeholder management skills, you'll also bring:

• proven experience delivering high levels of customer service and acting as a customer liaison
• a strong track record of managing customer complaints and resolving complex issues with empathy and professionalism
• a background in water network operations (or similar)
• an understanding of streetworks, internal pipework, repair and maintenance techniques, leakage control and water regulations
• knowledge of household and non-household incidents, including regulatory, legal and insurance processes
• an understanding of performance commitments, such as C-MeX and D-MeX
• strong collaboration and presentation skills, with confidence working across multiple teams
• IT and data analysis capability
• IOSH qualification (preferred)
• a full clean UK driving licence
• the ability to work 45 hours per week, plus standby cover when required.

• A combined pension contribution of up to 20%.
• Career progression and professional development opportunities.
• 25 days' holiday rising to 28 with length of service.
• The opportunity to sell up to five days of holiday every year.
• The opportunity to buy up to ten days of holiday each year (subject to conditions).
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• The opportunity to lease a new electric car through salary sacrifice (subject to conditions).
• Cashback and discounts from more than 3,000 retailers.
• One paid volunteering day each year.
• Enhanced family leave and pay arrangements.
• Access to an interactive health and wellbeing platform.
• Support from trained mental health first aiders.
• A £1,000 referral fee if you recommend someone who is successfully recruited by us.

YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include: * Wessex Water - one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West * YTL Developments - a major UK developer currently redeveloping a 350-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community * YTL Construction UK - a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors * YTL Live - the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space * plus a number of other retail, environmental and specialist businesses. Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group. We are passionate about diversity and inclusion - with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer. If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.