Regional IT Service Operations & BRM Manager (EMEA & APAC)

Responsible for regional on-site technology operations across EMEA and APAC manufacturing sites, providing operational leadership and acting as the primary Business Relationship Manager (BRM) for sites with on-site engineers. The role ensures effective alignment between Technology services and business priorities while operating within established frameworks and standards. Typical Accountabilities: Operational Delivery

• Oversee day-to-day on-site operations across EMEA & APAC sites, ensuring consistent service delivery in line with agreed standards
• Monitor site performance, risks, and issues, coordinating appropriate actions to maintain service quality and reliability
• Drive continuous service improvement initiatives across the region
• Support regional operational projects, audits, and compliance activities

Business Relationship Management

• Act as the primary Business Relationship Manager (BRM) for EMEA & APAC sites with on-site engineers, serving as the key interface between Technology and regional business stakeholders
• Maintain a strong understanding of regional business priorities and operational challenges to support alignment of technology services to business needs
• Work closely with the Service Delivery and Operations Manager to support demand intake, prioritisation, and escalation, in line with agreed processes and available capacity
• Translate business requirements into clear, actionable technology demand for delivery teams
• Ensure BRM activities are captured as Continuous Service Improvement (CSI) items, supporting visibility, prioritisation, and governance
• Support clear ownership, progress tracking, and communication of outcomes

People Leadership

• Provide day-to-day line management of on-site engineers across EMEA & APAC sites, supporting performance, development, engagement, and consistent ways of working
• Work collaboratively with global and regional Technology teams to ensure effective service delivery and alignment

• Degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience)
• ITIL Foundation certification required; ITIL Intermediate/Managing Professional/Expert desirable
• Certifications in service or project management (e.g., PRINCE2, PMP) are a plus
• Strong grasp of enterprise IT foundations
• Networking (LAN/WAN/WiFi, VLANs, site connectivity)
• Endpoint & asset management, imaging, and lifecycle
• Incident, Problem & Change processes and tooling (e.g., ITSM platforms)
• Server/Cloud basics (Windows Server, O365, Azure) and identity fundamentals
• Experience with manufacturing technology (IT/OT) preferred
• MES, SCADA, PLCs, OT networks, shopfloor systems
• Understanding of IT/OT boundaries, uptime needs, and security requirements
• Familiarity with global support models, resolver groups, and service desk operations
• Experience with audit, compliance, and risk management processes
• Ability to interpret and produce technical documentation, site diagrams, standards, and runbooks
• Strong operational management experience within a manufacturing or multisite environment
• Proven Business Relationship Management (BRM) experience within a global organisation
• Proven track record managing global or regional operations
• Excellent stakeholder and relationship building skills
• Strong understanding of onsite operations, service delivery, and incident/problem management
• Ability to challenge, influence, and hold stakeholders accountable at all levels
• Comfortable working across culturally and operationally diverse environments
• Proactive and solutions focused.
• Able to balance independence with strong cross-functional collaboration

Employee discount, Company pension, Paid volunteer time, Private medical insurance, Cycle to work scheme, Car scheme, * Competitive Salary

• Discretionary Annual Bonus
• Private Medical Insurance
• Up to 5% matched pension contribution
• 4x annual salary life assurance
• 25 days annual leave plus bank holidays
• Extra paid day off for your birthday
• Paid day off for volunteering
• Employee discounts through MyDiscounts platform
• Salary Sacrifice Car Scheme
• Holiday Purchase Scheme
• Eyecare Vouchers
• Cycle to work scheme
• Employee Assistance Programme

Essentra plc is a leading global provider of essential components and solutions, focusing on the manufacture and distribution of plastic injection moulded, vinyl dip moulded and metal items. Headquartered in the UK, Essentra's global network extends to 28 countries worldwide and includes over 3,000 employees, 14 manufacturing facilities, 24 distribution centres and 33 sales & service centres serving c.74,000 customers with a rapid supply of low cost but essential products for a variety of applications in industries such as equipment manufacturing, automotive, fabrication, electronics, medical and renewable energy. At Essentra we are ideally looking for individuals who enjoy working as part of a close team, are passionate about what they do and who strive to make a difference. We are always looking to better ourselves and are keen to recruit individuals who like to innovate and improve processes. You must create an Indeed account before continuing to the company website to apply