Senior Engineer, Investigator & Patient Solutions

The Senior Engineer, Investigator & Patient Solutions will provide expertise in the planning, administration and oversight of clinical systems and related processes administered by Enabling Analytics & System Excellence (EASE) within Investigator & Patient Solutions (I&PS).

• The Senior Engineer within I&PS provides support for capabilities related to site staff engagement & enablement.

Under general direction, this role executes plans and processes that innovate product development, meet organization standards, and follow digital strategy. This role is a liaison between the business community and key partners and stakeholders.

The Senior Engineer, Investigator & Patient Solutions plays a pivotal role in enhancing organizational capabilities, optimizing processes, and fostering collaboration to drive strategy, efficiency and quality across J&J systems and development initiatives. Principal Responsibilities:

• Leads the identification and implementation of technology solutions designed to optimize processes and deliver measurable value
• Collaborates with clinical trial teams to assess their needs, exploring opportunities for innovation and continuous improvement through design thinking and agile methodologies
• Work with study teams and partners on the study build, maintenance and use of supported systems during the lifecycle of a study
• Provide end user support and expertise via support ticket intake, mailbox inquiries or other mechanisms
• Serves as a point of contact for onboarding new organizations/acquisitions/divestitures related to study data/document transfer within scope of I&PS
• Coordinate System release management activities including UAT testing and system improvements, and development/maintenance of system integrations including partnerships with IT and system owners
• Troubleshoots advanced system issues, working with IT and external vendors to resolve challenges and ensure the continuous operation of supported capabilities.
• Create / update training materials and reference documentation to support end users, and present to user community groups to drive usage and compliant use of systems
• Lead team meetings, manage projects and participate in cross-functional projects
• Collaborate with Subject Matter Experts, Process Owners, and Functional Management to ensure alignment with timelines, organizational SOPs, and regulatory requirements
• Responsible for development and monitoring of metrics dashboards
• Lead audit / inspection activities, including CAPA management
• Sponsor external resources and serve as mentor to more junior internal resources
• May serve as Owner I&PS capabilities
• Represent on organizational initiatives

Principal Relationships:

• Internal: Global Development Study Teams and Functional Areas; IT; R&D Quality; MedTech; J&J Legal.
• External: System Vendors; Investigator Site Staff; CRO points of contact; Regulatory Inspectors; Industry Peer Networks

• A minimum of a bachelor's degree or equivalent is required, preferably in Health, Science, Information Technology or another relevant field.
• A minimum of 5 years of relevant experience in clinical trial execution with a Pharmaceutical, Medical Device company and/or a Clinical Research Organization (CRO) is required.
• Experience working with IT systems and related processes that support clinical development, reporting tools, Office 365 applications, and database administration is required. Experience with direct support of IT systems and related processes that support clinical development is preferred.
• Knowledge of the drug development process, including Good Clinical Practices (GCPs) and FDA Code of Federal Regulations, is required.
• The ability to partner with stakeholders and influence decision-making across a matrix organization is required.
• Excellent analytical, problem solving, communication and presentation skills is required
• Project Management or Process Improvement certification is preferred
• Demonstrated ability to translate the use of technology to be applied to solving business problems and/or to improve business outcomes is preferred.

Other:

• Ability to travel up to 10% of the time (Domestic/International) is required.
• Ability to communicate effectively in English.
• Global business mindset.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit., Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine