Customer success manager || erp saas || amsterdam || dutch

Bluebird

Amsterdam, Netherlands

3 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

Dutch, English

Compensation

€ 6.3K

Job location

Amsterdam, Netherlands

Tech stack

Software as a Service

Microsoft Dynamics

Hubspot

Job description

We're working with an international B2B SaaS scale-up in the ERP space that's hiring a Customer Success Manager to take ownership of customer success across its European portfolio.

The company delivers add-on solutions that help customers maximise the value of their existing ERP environments, covering areas such as compliance, quality, finance, and sustainability. They are scaling rapidly across Europe.

This is a strategic, full-cycle CSM role where you will manage onboarding, retention, renewals, and growth across a €2M ARR portfolio with ~100 customers (Tier 2). You'll work closely with senior stakeholders across enterprise clients in data, manufacturing, and compliance, driving measurable impact and long-term partnerships.

Why this role stands out:

Ownership of a high-value portfolio with responsibility for NRR
Opportunity to help shape the enterprise CS strategy and influence OKRs and processes
Work within an international, high-performing CSM team
Clear path towards mentoring junior CSMs or moving into a senior strategic CS role

The role:

Own retention, renewals, and expansion across a €2M ARR portfolio
Lead onboarding, success planning, and impact reviews
Manage stakeholder relationships across multiple business units
Monitor and forecast customer health and revenue via HubSpot
Act as the voice of the customer internally across Product and GTM teams
Contribute to scaling and improving CS processes and best practices

Requirements

Proven experience managing mid-market or enterprise portfolios (€2M+ ARR / ~100 accounts)
Full-cycle CSM experience: onboarding, retention, upsell, renewal
Experience with multi-product SaaS environments and complex stakeholders
Strong forecasting and NRR management skills
Coachable, curious, and comfortable in complex ERP/CRM environments
Fluent in Dutch and English
Experience within the Microsoft Dynamics ecosystem is a strong plus, If you're an experienced CSM who enjoys owning a portfolio, driving retention and growth, and working closely with enterprise stakeholders, apply now!