Manager, Data Operations

OMD EMEA are recruiting for a Senior Manager within their Data Operations Team to work on Sony and SharkNinja! In this role you will;

Drive operational excellence:

• Act as the first point of contact for clients and internal stakeholders to address issues relating to data collection, reporting, delivery and dashboard queries. Operating with the support of subject matter experts in all areas across data & tech, activation and client leadership.

Lead on dashboard development and promote good data governance by:

• Create visual solutions for dashboards and reports
• Ensure compliance across taxonomy structures with the Performance Media team across various markets
• Developing new and iterating existing processes to reflect best practice
• Identifying and highlighting where processes are not duly followed and proactively propose solutions
• Embedding a culture of continuous process improvements
• Safeguard resources by identifying and managing out inefficiencies, making sure opportunities are realised, removing bottlenecks that may hinder the team from performing at its best
• Conduct risk and impact analysis and identify mitigating actions
• Develop and implement strategic solutions to address operational challenges and offer possible workarounds and long-term solutions and be responsible for delivering agreed improvements

Provide operational support, and act as the bridge between the client and the account team

• Proactively identify operational challenges and opportunities, and defining solutions for these
• Work with subject matter experts to streamline their areas of delivery
• Establish KPIs which can be used to demonstrate the value of the operations function to the client and internal audiences

• Excellent communication skills
• Ability to work as across a range of concurrent workstreams, with appropriate support
• Strong experience of using data visualisation tools (PowerBi, Looker, Tableau) as well as a strong working knowledge of Excel.
• Experience in SQL and automation (Power Automate, etc) is desirable.
• Proven ability to deliver process improvement, both in terms of building new solutions and improving existing ones
• Ability to assess problems and prioritise fixes, ideally with a Lean mindset.
• Ability to take unstructured work and build out a defined, documented and replicable process, both solo and alongside a wider team depending on the nature of the task. Optimally processes would be developed in a way which could be transferred and scaled with other OMD/OMG clients
• Good understanding of media and underlying principles of media buying
• Experience implementing and working within project management systems, e.g Trello/Jira/Hive preferable

At OMD EMEA, we strive to deliver on our promise of 'better decisions, faster' for our clients, partners and all 6,000+ OMDers across our region every day. As part of the world's largest media network, our business is staging experiences for consumers who have more choice and less attention than ever before. The key to the process is empathy. Empathy to see the world through the eyes of the consumer, to recognise the needs of our clients and to identify aspirations of our talent. Learn Fast, Act Fast. To help navigate the road to a 'new normal', learning from, and acting upon data signals at scale and speed is crucial. Visit Why OMD? to learn more about our unique Act Fast Framework. Our working pattern for colleagues is to be present in the office three days a week at our offices in London with the other days available to work remotely. Let us know if you have any questions about our working pattern as part of your application and interview process. Flexible Working At Omnicom Media Group, we are committed to supporting flexibility for our people while fostering collaboration, innovation, and teamwork. We have a hybrid working model (three days in the office, two working remotely), to ensure that we meet the needs of both our people and our business, balancing the benefits of in-person connections with the flexibility of remote working. Our standard working hours are 9:30 - 17:30, but we offer the ability to flex around core hours of 10:30 - 16:30 to give our people flexibility on how they manage their working day, whether that's in the office or working remotely. For example, you could start work at 8:30 and finish at 16:30 or start at 10:30 and finish at 18:30. We encourage open conversations between our people and managers to help navigate high-need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best - both in their careers and in their lives outside of work.