IT Infrastructure Support

Our busy internal IT team are looking to add to their team, reporting directly to the Global IT Infrastructure Manager you will be required to be responsible for the day-to-day management of all relevant ICT systems and personnel.

In this role you will manage a helpdesk service function for all internal employees dealing with server hardware, server s/w applications and O/S, phones, email enquiries, application issues and not limited to issues regarding the Network and PC Operating Systems, ensuring staff are suitably trained and issues are dealt with in a prompt manner.

You will also be required to provide regular reports on problem areas with specific suggestions for enhancement to benefit all users., Whilst this is a technical role, you will be responsible for maintaining baseline standards of a modern ICT department i.e. observance of Cyber Security accreditations, Microsoft Best Practices and ITIL.

5 GCSE's grade 9-4 (A-C)

Functional/Technical Competencies

• Competent working with Office 365, AzureAD and its various applications.

Non-Functional Competencies

• Excellent communication skills both written and verbally
• Experience in reporting non-conformances
• Good team player with a hunger for new knowledge and technologies

Required Experience

• At least 2 years experience of working with a support desk environment is essential.
• Experience with Trend Micro would be desirable.

• Casual dress
• Company events
• Company pension
• Employee discount
• Life insurance
• On-site parking
• Referral programme